Talent Acquisition and Development Specialist-OKC at WEOKIE Federal Credit Union – Oklahoma City, Oklahoma

The Talent Acquisition and Development Specialist is responsible for screening employment applications, assisting with on-boarding new hires, and conducting Member Advocate I-III Training. Additional responsibilities include providing administrative support and quality service for all employees in the hiring process ensuring all supporting paperwork is completed.

BASIC FUNCTION

Provide administration of the hiring and selection process including onboarding and communication with new hires including human resources policies, procedures, laws and standards.2)Prepare or updating employment records to track hiring, transferring, promoting, and terminating.3)Ensure new hire paperwork is completed, processed and updated.4)Update databases and spreadsheets internally.5)Assist with Onboarding and Member Advocate training.6)Assist with developing and editing training materials as needed.7)Support the culture building efforts executed by the Director of Employee Development to ensure this is the best place our employees have ever worked.8)Other duties as assigned

IDENTIFYING INFORMATION

1)Training is aligned with the Credit Union’s vision, mission, and business objectives, and promotes the retention of knowledge and compliance with applicable laws and regulations.

2)The credit union’s member service and member escalation strategies are well thought out, consistent, efficiently implemented and effectively drive the credit union towards its strategic goals.

3)Programs, processes and training encourage and hold WFCU partner-employees responsible for service goals, standards and member escalation processes.

4)WEOKIE’S mission of creating the best place our employees have ever worked is achieved.

5)That all employees are treated with respect and maintain a sense of security and support from the Employee Development team.

6)That all information is handled properly and confidentially.

7)That fair and equitable employment practices are achieved through effective employee management.

8)That a reliable, helpful, and knowledgeable resource is available and responsive to employees regarding policy interpretation questions and concern.

9)All activities are efficiently conducted, generally error free, and are completed following the appropriate policies, procedures, operational controls and compliance controls.

QUALIFICATIONS:

A.Specialized or Technical Knowledge and Skills:

1.Associate’s degree in Business, Organizational Development, Human Resources, or closely related field. 2 years of experience in lieu of degree. (Bachelors degree preferred)

2.Preferred 3+ years banking experience. Experience in public speaking or training. (Preferred 3+ years)

3) Customer Service experience, proven record of flexibility, accommodation, patience, and effective conflict resolution when helping others is essential.

4)Demonstrated aptitude and ability to learn and apply various software applications of office operations is required. Expertise in utilizing an applicant tracking system, ADP or similar HRMS platforms is preferred.

5)Ability to multitask and organize while adapting to shifting priorities.

6)Proficiency in Microsoft Office applications and adaptability to recruiting systems required.

7)Proven ability to maintain confidential information required.

B. Behavioral Competencies:

1)Core Competencies: Core competencies are consistent for all positions across the organization and are aligned with WEOKIE’S core values. a)Dependability: Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, and meets attendance/punctuality requirements. c)Integrity/Ethics: Deals with others in a straightforward and honest manner, is account- able for actions, maintains confidentiality, supports company values, conveys good news and bad.

2)Job Specific Competencies: The position requires a well-rounded and level-headed individual who is able to maintain composure in a variety of situations. The following stand out among along list of behavioral competencies for this position:

a)Job Knowledge: Understands duties and responsibilities, has necessary job knowledge, has necessary technical skills, understands company mission/values, keeps job knowledge current, is in command of critical issues. b)Decision Making/Judgement: Recognized problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root causes of issues, makes timely decisions, can make difficult decisions, uses consensus

b) Member Focus (internal and external): Builds member confidence, is committed to increasing member satisfaction, sets achievable member expectations, assumes responsibility for solving member problems, ensures commitments to members are met, solicits opinions and ideas from members, responds to internal members when possible, and communicates decisions to others.

c)Productivity: Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, and handles information flow.

d)Quality: Is attentive to detail an accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.

e)Interpersonal Skills: Has good listening skills, builds strong relationships, is flexible/open- minded, negotiates effectively, solicits performance feedback and handles constructive criticism.

C. Physical Demands: The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, sit and talk or hear. The employee must occasionally lift and/or move up to 10 pounds.

D. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The worker is not substantially exposed to adverse environmental conditions. The noise level in the work environment is usually moderate.

EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER

WEOKIE does not and shall not discriminate on the basis of Protected Status, marital status, and political belief or any other status or condition protected by applicable federal and/or state law. Bona fide occupational qualifications will be applied impartially. These activities include, but are not limited to, hiring of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all our members, our staff, clients, volunteers, subcontractors, vendors, and clients.