Service Expert at HOM Solutions Inc – Denver, Colorado

For over 25 years HŌM Solutions has been providing installation of flooring and general residential remodeling while providing an unprecedented customer experience. This recipe of quality and service has allowed our organization to become one of the largest and most successful companies in the nation.

Job Purpose

Engage and interact with all customers who contact our Kennewick Service Center in an effort to provide them with a pleasant experience. This position will service the needs of our customers through aggressive follow-up, multitasking skills, and an enthusiastic approach that creates a positive, service-oriented environment. Manage all customer needs including scheduling and troubleshooting daily questions or concerns. Develop ongoing relationships with key customer accounts to ensure high overall satisfaction levels. Monitor field service level and quality to ensure the organization is providing the highest level of service to its customers. Continually develop innovative and creative strategies to improve service, quality, and team performance.

Qualifications

• Teamwork: Proven ability to work productively and cooperate with others in a team atmosphere.
• Adaptability: Proven ability to maintain a quick pace in a dynamic work environment and excel under demanding conditions.
• Problem Solving: Proven ability to critically analyze a situation and determine alternatives and viable solutions.
• Professionalism: Proven ability to present, and communicate ideas in a professional manner.
• Detailed Oriented: Proven ability to maintain workload and produce high-quality, professional work.
• Attitude: Proven ability to maintain a high level of enthusiasm at all times.