Information Technology Analyst at City of Coronado, California – Coronado, California

The City of Coronado is seeking two (2) skilled Information Technology Analysts to support the City's critical IT infrastructure and public safety technology needs. These roles offer a unique opportunity to work in a collaborative, service-oriented environment while supporting diverse departments and cutting-edge technologies.

Infrastructure IT Analyst

The Infrastructure Analyst will be responsible for a wide range of duties, including but not limited to:

• Provide Tier 1, 2, and 3 Service Desk support for assigned departments and responsibilities, with emergency coverage support as needed
• Participate in the IT team’s rotating on-call schedule, with primary support responsibilities for Police and Fire operations
• Maintain, manage, and monitor hyperconverged infrastructure systems (Nutanix) and physical servers
• Maintain, manage, and monitor the network, including fiber optic connections, static and dynamic routes, network ‘areas’, switches, and routers
• Maintain, manage, and monitor leased line connections to various City facilities
• Administer the City’s telephony infrastructure, including:
  • On-premises Mitel system and potential future cloud-based solutions
  • SIP trunking
  • City-issued mobile devices (excluding public safety)
• Administer enterprise and local backup systems and services
• Maintain, manage, and monitor video surveillance and access control systems
• Manage external DNS and internal DNS/DHCP infrastructure
• Oversee enterprise-level UPS systems in server rooms
• Address and resolve server room equipment issues
• Manage Active Directory Sites and Services
• Administer remote access for employees and IT staff and remote support tools for IT staff
• Monitor systems performance & manage alerting and logging platforms

Police/Fire IT Analyst

The Police/Fire IT Analyst will be responsible for a wide range of duties, including but not limited to:

• Provide Tier 1, 2, and 3 Service Desk support for assigned public safety departments and responsibilities
• Serve as the IT department support liaison for:
  • Police Department (PD): Attend weekly coordination meetings
  • Fire Department (FD): Participate in quarterly coordination meetings
• Participate in the IT team’s rotating on-call schedule, with primary support responsibilities for Police and Fire operations

Police Department (PD) Support:

• Maintain and support core PD infrastructure, including:
  • Active Directory, Group Policy Objects (GPOs), internal DNS, and DHCP for PD servers and domain
  • Computer-Aided Dispatch and Records Management System (CAD/RMS)
• Provide ongoing support for in-vehicle and field technology, such as:
  • Mobile Computer Terminals (MCTs), 4G/5G mobile routers, multi-factor authentication (MFA), and License Plate Readers (LPRs)
• Manage PD-issued mobile devices (Verizon and AT&T/FirstNet)
• Procure and research hardware/software solutions to meet PD needs
• Ensure compliance with Department of Justice (DOJ) and Criminal Justice Information Services (CJIS) standards
• Deploy and support surveillance equipment, including traffic and special event cameras and portable camera trailers

Fire Department (FD) Support:

• Coordinate technology systems used by the Emergency Operations Center (EOC)
• Support mobile device deployment (iPads) in FD apparatus and vehicles
• Manage FD-issued mobile phones (Verizon and AT&T/FirstNet)
• Serve as IT liaison to San Diego Fire-Rescue Department (SDFD) Dispatch
• Administer the Station Alerting System (U.S. Digital Designs)
• Support cloud-based and hybrid applications, including:
  • TeleStaff (cloud) scheduling
  • Narcotics Vault (cloud) tracking
  • Knox Box (cloud) keybox systems
• Procure and research minor technology tools and software specific to FD operations

Ideal Candidate
The ideal candidates for these Information Technology Analyst roles will be forward-thinking, service-driven professionals with a strong technical foundation and a passion for supporting essential City operations. They will be adept at troubleshooting complex systems, communicating effectively with both technical and non-technical stakeholders, and adapting to evolving technologies.

To view the full job description, select the following link: Information Technology Analyst

• At least three (3) years of increasingly responsible information systems/technology analysis, network design and support, and administration experience.

• Equivalent to a Bachelor's degree from an accredited college or university with major course work in information systems/technology, computer science, or a related field. Public Safety information system experience is desirable.

• Possession of a valid Class C California Driver’s License with a safe driving record.
• Certification in one or more technical or application support areas such as network administration and management, cybersecurity, Internet and/or database administration is desirable.
• Desired certifications include but are not limited to: ISC2 Certified Information Systems Security Professional (CISSP), Microsoft Certified Systems Engineer, Cisco Network Associate, PMI Project Management Professional (PMP), CompTIA Network+ or Security+, Axelos ITIL Foundation.

• A rich benefits package contributes to the total compensation value. Benefits include a monthly cafeteria allotment of $2,168 voluntary retirement savings/deferred compensation, tuition reimbursement, group term life, short-term and long-term disability coverage, an employee assistance program, and more.
• The Retirement Benefit Formula for Classic CalPERS hired prior to January 1, 2013, is Members is 3% at 60. The current employee contribution rate is 9.5%.
• The Retirement Benefit Formula for PEPRA CalPERS Members, hired after January 1, 2013, is 2% at 62. The current employee contribution rate is 7.50%.
• As part of ensuring our employees maintain a work/life balance, employees earn 144 hours of Annual Leave per year for the first 5 years. After 5 years, the accrual rate increases.
• The City provides Term Life and Accidental Death & Dismemberment (AD&D) insurance in an amount equal to a one-time annual salary or $50,000, whichever is greater, at no cost to the employee.
• The City provides short- and long-term disability insurance equal to 66 2/3% of income. Employees that earn over the maximum benefit of $5,000/month available under the long-term disability plan, have the option to purchase enhanced long-term disability insurance.
• The City provides up to $2,000 per fiscal year for reimbursement of directly related costs of tuition, school fees, books, and required materials for approved courses and professional development opportunities. Student Loan Repayment can be used under this benefit.
• Longevity Pay; bonus at 10 years and every 5 years after.
• Lateral Vacation Service Credit, effective January 1, 2023, employees shall be given credit for prior verifiable public service employment for annual leave accrual rates.
• Access to community pool and gym.
• Valuable experience, training opportunities, and engaged leadership in a supportive community environment.