Customer Support in New York, New York at jobtarget

At Jobtarget, we are currently seeking a dedicated Customer Support professional to join our team. In this role, you will be the first point of contact for customers seeking assistance with our products and services. Your primary focus will be to provide excellent customer service and resolve any issues or inquiries in a timely and efficient manner.

• Excellent communication skills to effectively interact with customers and address their needs.

• Strong problem-solving abilities to troubleshoot issues and provide solutions.

• Attention to detail to accurately record customer information and feedback.

• Ability to work well in a team environment and collaborate with colleagues to enhance customer satisfaction.

• Time management skills to prioritize tasks and meet deadlines.

• Proficiency in using customer support software and tools to streamline processes.

• Respond to customer inquiries via phone, email, and chat in a courteous and professional manner.

• Identify and assess customers' needs to achieve satisfaction and provide personalized support.

• Escalate complex issues to the appropriate department for resolution and follow up to ensure customer satisfaction.

• Document all customer interactions and transactions accurately for future reference and reporting.

• Collaborate with the technical support team to resolve technical issues and provide seamless customer experience.

• Display leadership skills by taking ownership of customer concerns and ensuring their timely resolution to maintain customer loyalty and satisfaction.