Assistant Manager in Mesa, Arizona at WKS Restaurant Group

WKS KRISPY KREME, LLC

Position: Assistant Manager

Brand: Krispy Kreme

Reports To: District Leader

Job Overview

The Assistant Manager supports the General Manager in overseeing the daily operations of the shop to ensure exceptional guest service, product quality, food safety, operational excellence, and profitability. This role assists in leading and developing team members, maintaining Krispy Kreme brand standards, driving sales performance, and ensuring a clean, safe, and welcoming environment for guests and employees.

Key Responsibilities

Leadership & Team Development

• Assist with recruiting, hiring, onboarding, training, and developing team members.
• Provide coaching, feedback, and performance support to hourly employees.
• Support succession planning and development of future leaders.
• Lead by example and promote a positive, respectful, and team-oriented work environment.
• Demonstrate WKS Krispy Kreme Values of Integrity, Loyalty, Winning, Service, and Teamwork.
• Assist with shift coverage and leadership support as business needs require.

Shop Operations

• Assist in overseeing daily shop operations including retail, production, sanitation, and delivery functions.
• Ensure compliance with Krispy Kreme operating procedures, recipes, and brand standards.
• Monitor staffing levels and deployment to maximize operational efficiency and guest service.
• Support opening, closing, and shift change procedures.
• Ensure proper execution of production schedules, product availability, and inventory controls.
• Assist with ordering, receiving, storage, and inventory management.

Guest Experience

• Ensure guests receive friendly, efficient, and accurate service.
• Resolve guest concerns and complaints professionally and promptly.
• Maintain a visible presence in the shop to support team members and guest satisfaction.
• Support promotional programs and sales-building initiatives.
• Reinforce guest service standards and brand expectations.

Financial Management

• Assist in managing labor, product costs, waste, and controllable expenses.
• Support achievement of sales and profitability goals.
• Follow cash handling, deposit, and reconciliation procedures.
• Assist with inventory counts, product ordering, and operational reporting.
• Protect company assets through proper operational controls.

Food Safety & Compliance

• Ensure compliance with food safety, sanitation, and health department regulations.
• Maintain required certifications and ensure operational compliance.
• Monitor food quality, freshness, holding times, and product presentation standards.
• Enforce workplace safety policies and procedures.
• Support compliance with all federal, state, and local regulations.

Cleaning & Facility Standards

• Maintain a clean, organized, and safe shop environment including retail, production, storage, restroom, and exterior areas.
• Ensure cleaning schedules and sanitation procedures are consistently followed.
• Perform and assign cleaning tasks including, but not limited to, sanitizing equipment, sweeping, mopping, removing trash, cleaning restrooms, maintaining production areas, and any other cleaning or side work tasks assigned by management.

Physical Activity

• Standing, walking, bending, stooping, twisting, reaching, and grasping.
• Writing, filing documents, and working at a computer.
• Lifting, carrying, pushing, and pulling objects.
• Communicating with guests, team members, vendors, and management.
• Use of POS systems, production equipment, and other shop technology, as permitted by applicable state age requirements.

Physical Requirements

• Standing and walking for extended periods during the work shift.
• Lifting and carrying ranges:
• 0–10 lbs: Frequent
• 11–25 lbs: Occasional to Frequent
• 26–50 lbs: Occasional with assistance
• 51–75 lbs: Seldom; team-lift only
• Pushing and pulling approximately 10–40 lbs of force occasionally.
• Frequent use of hands for food handling, equipment operation, cleaning, and administrative tasks.

Work Environment

• Work performed in retail, production, storage, and office areas of the shop.
• Exposure to heat, noise, wet or slippery surfaces, production equipment, and cleaning chemicals.
• Fast-paced environment with frequent guest interaction and operational demands.
• Variable schedules including early mornings, evenings, weekends, holidays, and occasional overnight shifts based on business needs.

Cognitive Demands (ADA/FEHA-Compliant)

• Ability to maintain focus in a fast-paced environment with multiple priorities.
• Ability to analyze operational issues and make timely decisions.
• Ability to lead, coach, and support team members effectively.
• Ability to handle guest concerns and operational challenges professionally.
• Ability to multi-task and adapt to changing business conditions.
• Ability to communicate clearly and effectively with guests, team members, and leadership.
• Ability to maintain regular and predictable attendance.

Requirements

• Minimum of 1–3 years of restaurant, retail, hospitality, or food service supervisory experience preferred.
• High school diploma or equivalent required; college coursework preferred.
• Strong leadership, communication, and organizational skills.
• Knowledge of food safety, sanitation, and operational procedures.
• Ability to obtain and maintain required food safety certifications.
• Experience with cash handling, inventory management, and scheduling preferred.
• Proficiency with POS systems and basic computer applications.
• Ability to work flexible schedules including early mornings, evenings, weekends, holidays, and overnight shifts as needed.
• Reliable transportation and ability to support nearby shop locations as business needs require.

This document describes the job and its traditional physical, cognitive, and environmental demands. It does not describe the abilities of any individual employee.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.