What is the role of a IT Administrator - 365 at Marion County?

The IT Administrator - 365 position at Marion County is a Full-Time opportunity in the relevant field.

Where is this IT Administrator - 365 job located?

Salem, Oregon, 97301, United States

What industry does this IT Administrator - 365 position belong to?

This role spans multiple industries.

How can I apply for the IT Administrator - 365 position at Marion County?

You can apply directly through the application link provided.

IT Administrator - 365 at Marion County | Jobs and Employment

This recruitment has been reopened for additional applicants and will remain open until filled. If you have already applied for recruitment 662-2024-6, you do not need to reapply. New applicants are encouraged to submit applications as soon as possible as this recruitment may close at any time without further notice.

Information Technology (IT) provides technical services, manages the county's technical resources, and provides consulting services for technology improvements through three programs: Administration, Operations, and Technology Solutions. These programs provide a complete range of technology services which include strategic planning, new service design, business analysis, project management, security risk management, data security, applications delivery and support networks, servers and storage, desktop and mobile management, database administration, and end-user support.

The IT Administrator - 365 is responsible for the administration of Microsoft 365 (M365) online environment and overseeing the life cycle of the organization’s M365 Office platforms as a service. This role requires a deep understanding of M365 services, including email, Identity and Access Management, Microsoft Data Management, Governance, Microsoft Client & Device Management Solutions for provisioning, user training, support services, and related technologies. Also, this position is required to support for services including but not limited to: Exchange Online, SharePoint Online, OneDrive, OneNote, Power Apps, Power BI, Teams, Project, Visio, Visual Studio, Microsoft Azure Cloud tools (Entra ID, Intune, and Autopilot). Includes monitoring, applying security policies, and troubleshooting of endpoints. This position will work collaboratively with the lead and IT Supervisor to ensure that the M365 can deliver the services our customers need.

GENERAL STATEMENT OF DUTIES
An IT Administrator will provide enterprise support; plan, design, maintain, and implement services within a specified technical discipline. Assist and support IT employees to resolve technology development and integration issues and accommodate growth and expansion. Responsible for the performance, security, and operations of specific assigned systems. Technical disciplines:

Systems Administration - Responsible for enterprise servers, storage, authentication, cloud services, enterprise operating systems, computer systems security, all related enterprise computing hardware infrastructure, administration, and configuration. Large servers, virtual hosts, virtual servers, enterprise storage systems, directory services for identity and access management, and enterprise cloud services.

SUPERVISION RECEIVED
Work under the general supervision of an IT Supervisor, IT Manager, or designee who assigns work, establishes goals, and reviews work for conformance to technical and department standards and in compliance with department goals.

All services will be provided in the office. Remote work is not available.

Technology Support and Management

Manage user licenses for identities and access controls within the M365 admin center, including but not limited to: Entra ID, OneDrive, OneNote, Outlook online, Exchange Online, Intune, Autopilot, Power Apps, Power BI, SharePoint.
Help implement Single Sign-On (SSO) and Multi-Factor Authentication (MFA) to enhance security and user experience.
Document the configuration of Role-Based Access Control (RBAC) and privilege management to enforce least privilege access principles.
Administer Exchange Online, including mailbox management, distribution lists, mail flow rules, and message hygiene settings.
Manage Microsoft Teams for collaboration, including channels, meetings, chat and integration with other M365 services.
Assists with designing, planning, and implementing M365 solutions to meet the organization’s business needs and technical requirements.
Document the configuration of administration for M365 services, including but not limited to: Exchange Online, Outlook Online, SharePoint Online, Teams, OneDrive for Business, OneNote, Power Apps, Power BI, and Office 365 applications.
Document and configure Microsoft 365 Business Security Best Practices to provide secure computing for compliance requirements, including but not limited to: CJIS, PCI, PII, HIPAA, FERPA, and FISMA.

Infrastructure Governance and Lifecycle Management

Document, configure Microsoft Lifecycle policy.
Manage, configure, and implement user Lifecycle Management for M365 Software.
Implement data governance policies to protect and manage data across M365.
Monitor and manage data usage and storage consumption, optimizing resources and addressing potential compliance risks.
Collaborate with stakeholders to define and enforce Information Lifecycle Management (ILM) policies and procedures.
Document, configure, and Implement Microsoft security and compliance features such as Data Loss Prevention (DLP), Conditional Access, and information protection policies.
Optimize SharePoint Online sites and libraries for Document Lifecycle Management, version control, and collaboration workflows.

Infrastructure Support

Provide training and support to end-users on M365 applications and features, promoting best practices for productivity and collaboration.
Develop and maintain self-service resources such as knowledge base articles, FAQs, and video tutorials.
Assist with user onboarding and offboarding processes, ensuring seamless transition of access and data.
Perform root cause analysis of incidents and implement preventive measures to minimize future disruptions.
Stay current with M365 updates, releases, and roadmap announcements, evaluating new features and capabilities for adoption.
Identify opportunities to utilize the Power Platform for process automation, workflow, optimization, cost reduction with the M365 environment. Monitor the health and performance of M365 services using built-in tools and third-party monitoring solutions.
Troubleshoot and resolve technical issues related to M365 services, collaborating with Microsoft support as needed.

Other Job Duties

Engage with stakeholders to gather feedback, priorities enhancements, drive continuous improvement initiatives.
Participates in meetings, in-service training, workshops, etc. for the purpose of gathering information required to perform the job.
Other duties as assigned.

EXPERIENCE AND TRAINING

Bachelor's degree in computer systems or related area; AND
Two years of responsible technical experience in enterprise infrastructure related discipline; OR
Any satisfactory combination of work, education, training, or experience relevant to the position, as determined by Marion County.

Preference will be awarded to applicants with the following experience:

Certification in PowerShell scripting for automation.
Certification in M365 environments.
Certification in M365 security and compliance features, such as DLP, information protection, and audit logging.
Certification in Microsoft or cloud certifications such as MS-900 and MS-102.
Certification in the Azure environment.
Certification in Intune or Endpoint Configuration Manager for application and device management.
Certification in Information Technology Infrastructure Library (ITIL).

SPECIAL REQUIREMENTS

The finalist for this position will be required to pass a criminal history background check, including finger printing; however, conviction of a crime may not necessarily disqualify an individual for this position
This assignment is represented by a union.
This is a full-time position, which is eligible for overtime.
Typical Work Schedule: Monday through Friday, 8:00 A.M. - 5:00 P.M., with flexibility depending upon the needs of the department and program.
Remote work is not available.
Must be available to perform assigned rotating after-hour duties.

KNOWLEDGE, SKILLS, AND ABILITIES
Considerable knowledge of enterprise infrastructure; hardware and software installations; advanced research and analysis concepts and techniques; project management techniques; and general planning concepts.

Skill and ability to communicate effectively both orally and in writing; convey technical and complex information; troubleshoot and resolve user concerns and operational problems; assess capacity and future needs of enterprise infrastructure; perform enterprise infrastructure installations; train and direct others in use of system; coordinate and implement projects; establish and maintain cooperative working relationships with system users and other county personnel.
Ability to plan, schedule and implement system changes or upgrades to production systems with minimal user impact.

PHYSICAL REQUIREMENTS
Sees using depth perception; stands; sits; moves about the work area; bends forward; stoops; climbs 1 floor of stairs; crawls; reaches overhead; lifts up to 50 lbs.; pushes, pulls, and carries up to 25 lbs.; moves carts weighing up to 100 lbs.; operates a keyboard; speaks clearly and audibly; reads a 12 pt. font; distinguishes colors and shades; hears a normal level of speech; and works in areas that may be exposed to dust.

IT Administrator - 365 at Marion County – Salem, Oregon

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