IT Support Specialist in North Charleston, South Carolina at Raycap Inc

Multinational engineering and manufacturing company seeking experienced IT Professional with a focus on exemplary internal customer service to provide end user support for our Post Falls, ID facility.

Qualifications:

• Associates or Bachelor's Degree, or 3 years minimum work experience.
• Thorough knowledge of computer hardware and software
• Ability to communicate effectively and work well with a wide variety of team members.
• Experience training users on software and hardware functions
• Focused, motivated and driven individual who meets deadlines and follows through
• Extensive experience with Sharepoint and Microsoft Office 365

The ideal candidates have substantial experience with:

• Provide helpdesk support and resolve problems to the end user's satisfaction
• Monitor and respond quickly and effectively to requests received through the IT helpdesk
• Prioritize daily deliverables against help desk requests
• Document internal procedures
• Install, test and configure new workstations, peripheral equipment and software
• Maintain inventory of all equipment, software and software licenses
• Manage PC setup and development for new employees using standard hardware and software
• Perform timely workstation hardware/software upgrades and maintenance as required

This position:

• Acts as software support and technical assistance.
• Responds to user requests for service and determines nature and extent of support needed.
• Installs, configures, maintains, and troubleshoots a wide range of software used.
• Performs hardware and software upgrades to existing computer equipment as needed.
• Investigates problems and finds solutions.
• Actively participates in planning and implementing IT improvement projects
  

Raycap, Inc. creates products that protect and support the world’s most valuable assets. We support advanced solutions for telecommunications, renewable energy, transportation, defense and other applications worldwide. We focus on 5 Core Values of Customer Focus, Talent, Excellence, Innovation and Integrity, and those values show in everything we do. Drug Free Workplace.

We offer:

• A very competitive benefit package
• Growth and advancement opportunities
• Paid Time Off from day one
• 10 company paid holidays
• Tuition Reimbursement
• A generous 401(k) plan