Call Center Representative at Thomas Pest Services – Albany, New York

THIS IS AN IN-OFFICE POSITION

Call Center Representative

$2000 HIRING BONUS! ($1,000 at time of hire. $500 @ 90 days and $500 @ 180 days.)

At Thomas Pest Services, we take pride in being one of the fastest-growing, family-owned, and operated pest management companies in the Capital and Upper Hudson Valley Regions. Our success is driven by individuals who embody our core values. We believe the key to our business thriving is ensuring our team members’ personal growth and success. We foster a culture of passionate and empathetic leadership, relationship-building, and providing clear career paths for growth and internal promotions. When you join Thomas Pest Services, you receive everything you need to be successful, competent, and confident in your role.

Who We Need

Our business and team are growing. We’re seeking a Call Center Representative to support our vision of relationship-driven pest management. The ideal candidate should have exceptional phone etiquette, the ability to manage 50+ calls per day seamlessly, and proficient in using CRM systems to document and follow up on customer interactions efficiently.

As a Call Center Representative, you will be an essential part of our commitment to relationship-based pest management. You’ll work closely with existing customers, addressing service and billing inquiries to help protect homes and the environment from pests. Strong written and verbal communication skills, combined with technical proficiency in CRM software and other digital tools, are essential for providing timely, accurate, and effective support to both customers and team members.

Schedule

Monday – Friday, 8:30 am – 5:00 pm and every other Saturday, 9:00 am – 2:00 pm (April – October) and 9:00 am – 12:00 pm (November – March)

What You Get as a Call Center Representative!

Compensation $45k to $55k yearly comprised of:

• $22-25 per hour depending on experience level
• 10% commission on accounts saved
• 5% on accounts receivable collected
• Overtime (typically 5+ hours per week)

Benefits

• Simple IRA (3% match after one year of employment)
• $350.00 towards health insurance including dental and vision.
• $250.00 towards self-improvement

Perks

• Company provided computer

Time Off

• Paid time off starts accruing day 1 of employment
• Paid Holidays

Training

• No pest management experience needed
• Comprehensive in-field and classroom training programs designed to get you certified, knowledgeable, confident and prepared to hit the ground running
• On-going training to keep you sharp and ahead of the game on industry trends and changes

Performance Metrics for Call Center Representatives

• Collection attempts
• Collections Achieved
• Communication Quality

Requirements to become a Call Center Representative

• 18 years or older
• High school diploma or equivalent

Thomas Pest Services is an EOE and drug-free workplace.