Renewals Manager, AMER in India at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Renewals Manager, AMER based in India.

This is an exciting opportunity to join a global SaaS environment where customer relationships, commercial strategy, and revenue growth come together. In this role, you will manage a portfolio of customer renewals, ensuring successful contract execution while driving retention and expansion opportunities. You will collaborate closely with customers, sales teams, customer success, finance, legal, and deal support functions to deliver seamless renewal experiences. The position offers significant visibility, ownership, and impact within a fast-paced technology organization serving enterprise customers worldwide. Ideal for experienced SaaS professionals, this role combines relationship management, negotiation, analytical thinking, and strategic problem-solving to support long-term customer success.

• Manage a portfolio of customer renewals, ensuring timely execution of renewal processes, contract completion, and revenue retention objectives.
• Partner directly with customers through virtual meetings, email, phone, and other communication channels to guide them throughout the renewal cycle.
• Collaborate with Customer Success, Sales, and other go-to-market teams to deliver a smooth renewal experience, particularly for opportunities involving expansions or additional solutions.
• Lead renewal negotiations, resolving commercial challenges and aligning customer needs with business objectives.
• Support customer transitions from legacy offerings to newer solutions by analyzing customer environments and developing strategic conversion approaches.
• Respond to customer and internal stakeholder questions related to contracts, renewal processes, pricing, and commercial topics.
• Review and interpret contract terms, partnering with finance, legal, and deal support teams to ensure accurate agreements and policy compliance.
• Prepare and process standard and complex renewal quotes, automated renewal notifications, and customer orders using CRM systems.
• Maintain accurate renewal forecasts and provide visibility into upcoming opportunities through reliable pipeline management.
• Organize and maintain contractual documentation while ensuring records remain accurate and accessible.
• Research and resolve renewal-related challenges by collaborating with internal teams and identifying effective solutions.

• 8+ years of experience in SaaS renewals, account management, customer success, sales, or related commercial roles, preferably within enterprise software or technology organizations.
• Proven experience managing customer portfolios, renewal cycles, negotiations, and commercial agreements.
• Strong customer-first mindset with the ability to build trusted relationships and deliver value-driven outcomes.
• Excellent understanding of SaaS commercial processes, including pricing, deal structures, contracting, and revenue-related considerations.
• Strong negotiation skills with the ability to influence stakeholders and resolve complex business challenges.
• Solid understanding of legal and contractual principles related to software agreements.
• Ability to quickly understand complex products, customer needs, and business objectives to create effective renewal strategies.
• Strong organizational skills with the ability to prioritize tasks, manage deadlines, and handle multiple renewal activities simultaneously.
• Excellent verbal and written communication skills with confidence engaging customers and internal stakeholders.
• Experience working with CRM platforms such as Salesforce and proficiency with business applications including Excel and Word.
• Ability to work independently in a remote, globally distributed environment while collaborating across different time zones.
• Bachelor's degree in business, finance, technology, or a related field is preferred.

• Competitive compensation package aligned with experience and market standards.
• Opportunity to work with enterprise customers and contribute to the growth of a leading SaaS environment.
• Remote work flexibility with the opportunity to collaborate with global teams.
• Exposure to strategic commercial initiatives, customer success programs, and revenue operations.
• Collaborative workplace culture focused on innovation, inclusion, and professional growth.
• Opportunities to develop expertise in SaaS strategy, renewals management, and enterprise customer engagement.
• Supportive environment that values diverse perspectives, ownership, and continuous improvement.
• Opportunity to make a measurable impact on customer retention and business growth.