Player Services Supervisor in ONAWA, Iowa at Casino Omaha

Position Summary: Under the direction of the Cage Manager, the Cage Supervisor is responsible for the direct supervision of cashiering functions. Duties include, but are not limited to, managing cage inventories; dealing directly with customer concerns/complaints as required within jurisdiction and ensuring all regulatory requirements are followed.

Duties and Responsibilities:

Keeps the Cage Manager informed of any relevant information regarding cage activities and/or irregularities;

Provides leadership, communication, motivation and guidance necessary to empower cashiers to make correct, real time decisions;

Ensures proper training of all cashiers;

Monitors regulatory compliance;

Monitors appearance and presentation of cage and cage cashiers;

Monitors, evaluates and consults gaming departments, casino hosts and guest services on credit and credit dispositions;

Continually evaluations cage and vault operations and makes recommendations to enhance efficiency and effectiveness;

Ensures tight security is maintained in the cage, with all unattended cash drawers and cabinets locked, and that no unauthorized personnel enter;

Oversees weekly team member schedules to ensure adequate staffing during peak volume periods and less staffing during low utilization periods;

Ensures all appropriate paperwork regarding marker activity is properly completed;

Resolves disputes that subordinate cage team members are not able to resolve, or refers the problem to the Cage Manager or Human Resources, if still unable to resolve;

Monitors key control computerized credit system and safekeeping;

Continually updates central credit reports on new and established customers if needed;

Consistently provides, prompt, friendly and courteous service to guests, maintains constant awareness of services, promotions and events offered by Blackbird Bend Casino and informs the guests;

Informs Manager of any guest’s needs that may require special accommodations;

Perform other duties as assigned.

Minimum Qualifications:

High School diploma or equivalent required as well as one (1) to two (2) years of related experience or an equivalent combination of education and experience. Must also have one (1) year of cage, banking and/or cashiering experience and one (1) year of supervisory experience. Must be a minimum of 21 years of age or older upon employment.

Knowledge, Abilities, Skills and Certifications

Possess knowledge of all essential cage and credit functions;

Possess good verbal and written communication skills;

Possess mature judgment and good organizational skills;

Possess strong leadership skills;

Typing skills and 10-key and computer data entry skills;

Money handling and basic math skills;

Thorough knowledge of all state regulations and company policies;

Ability to communicate with Team members and guests in a professional and courteous manner;

Ability to be a TEAM player;

Ability to successfully fulfill the pre-employment process;

Ability to work flexible shifts and days of the week, including holidays;

Ability to obtain and maintain a Key Gaming License