Client Support Associate in Port Washington, New York at Safavieh Inc.

Description

We're looking for a reliable, organized, and customer-focused Delivery Coordinator & Customer Service Representative to help ensure smooth daily operations and exceptional customer experiences.

Responsibilities

• Coordinate and schedule deliveries efficiently.
• Communicate with drivers, customers, and internal staff.
• Answer customer inquiries via phone, email, and text.
• Track deliveries and resolve scheduling issues.
• Process orders and maintain accurate records.
• Handle customer concerns professionally and promptly.
• Assist with delivery , tracking of online orders .

Qualifications

• Excellent communication and customer service skills.
• Strong organizational and multitasking abilities.
• Proficient with computers and Microsoft Office and Google Workspace.
• Ability to work in a fast-paced environment.
• Previous customer service, dispatch, or logistics experience is preferred but not required.

Compensation

• $25.00-$28.00/hour

• Benefits – 401k (with 2% match), medical, vision, dental, paid holidays, vacation, and sick time

• Company shuttle service available from the Port Washington LIRR station

• Employee discount

• Casual dress code, free parking, corporate discounts, and bagels every other morning