Greeter in Kemptville, Ontario at Yazdani Dental

Yazdani Family Dental – Kemptville

The Patient Experience Coordinator (PEC) plays a key role in creating a welcoming, positive, and seamless experience for every patient. This position combines patient experience, front desk administration, and marketing-related responsibilities.

Key Responsibilities

• Greet and thank patients warmly upon arrival and departure.
• Offer refreshments and the Comfort Menu to patients.
• Provide tours and welcome gifts to all new patients.
• Prepare new patient gifts and welcome letters.
• Prepare and send thank-you letters following a patient's first visit.
• Maintain the beverage centre, community board, and patient experience displays.
• Support Patient Gift Days, Patient of the Month, and referral contest activities.
• Track patient wait times and help maintain a welcoming, clean, and organized environment.

• Check patients in and assist with confirmation calls.
• Ensure new patient forms, medical histories, and releases are completed.
• Confirm insurance information during check-in.
• Maintain up-to-date patient photos in AbelDent.
• Assist with outgoing referrals and the Daily Gap.
• Help keep the waiting room and washrooms clean and tidy.
• Support mail, bank deposits, seasonal mats/booties, and other front desk duties as required.

• A friendly, patient-focused team player
• Strong attention to detail and organization
• Professionalism, discretion, and excellent communication skills
• A positive attitude and willingness to learn
• Ability to work in a fast-paced, team-oriented environment

No dental experience required—we will train the right person!

• Full-time employment
• Competitive compensation
• Supportive, team-oriented work environment
• Ongoing training and development
• Opportunities for growth

Please apply with your resume and cover letter to amy@yazdanidental.ca.

Feel free to check us out!

yazdanidental.ca

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