Patient Access Specialist - Infusion in at Singlepoint Healthcare

🌟 We’re Hiring: Patient Access Specialist

💼 Individual Contributor ⏰ Full-Time | Hourly / Non-Exempt 👤 Reports to: Manager, Patient Access

At Singlepoint Healthcare, we’re reimagining chronic care by creating one accessible point where patients with inflammatory diseases can receive the comprehensive care they need. ❤️

Our Patient Access team plays a critical role in making that experience possible — helping patients move smoothly from referral to appointment while navigating insurance, authorizations, benefits, and financial requirements.

As a Patient Access Specialist, you’ll help remove barriers to care and make sure patients are prepared and supported before they ever arrive for treatment.

📥 Manage referrals & patient onboarding Receive, review, and process referrals while ensuring patient information and required documentation are accurate and complete.

📅 Coordinate scheduling & appointment readiness Schedule patients and help ensure medical records, charts, and other requirements are ready before the appointment.

🩺 Verify insurance & benefits Confirm coverage, eligibility, benefits, and authorization requirements for medical and infusion services.

✅ Manage prior authorizations & precertifications Initiate, obtain, track, and follow up on authorizations with payers and providers to keep care moving forward.

💰 Support patients with financial readiness Explain benefits, cost estimates, appointment preparation, and next steps while helping connect patients with copay assistance and financial support programs when needed.

🤝 Advocate for patients Identify barriers to care, troubleshoot issues, and collaborate with clinical, billing, and operational teams to create clean, seamless handoffs.

📝 Keep documentation accurate & compliant Maintain timely, detailed information in electronic systems while following payer requirements, organizational policies, and regulatory standards.

✅ High school diploma or GED required 🎓 Associate’s degree preferred
💼 Minimum 2 years of experience in patient access onboarding, authorizations, and referral management
💉 Infusion or specialty practice experience strongly preferred
🧾 Working knowledge of ICD-10 coding and payer rules for infusion therapy
💻 Experience working with electronic health record and practice management systems

🔍 Detail-oriented
💬 A strong communicator
🤗 Patient- and customer-focused
🧩 A creative problem solver
🤝 Collaborative
⏱️ Organized and able to manage competing priorities
🧠 A critical thinker
🚀 Adaptable and eager to learn
💪 Comfortable taking initiative and working independently

Our mission is simple but meaningful: empower people with inflammatory diseases to live healthier, fuller lives through comprehensive and integrated care.

Our team is:

🛡️ Safety-Focused
🔎 Driven by Curiosity
🔄 Constantly Adapting
📚 Lifelong Learners
💬 Trusted Communicators
🤝 A Community of Care
☀️ Powered by Positivity & Passion
💡 Innovators

If you’re energized by helping patients navigate the healthcare journey, solving problems, and making access to care easier, we’d love to meet you.

✨ Join Singlepoint Healthcare and help create a better patient experience — one interaction at a time.