Multicultural Student Success Coordinator in Ontario, Oregon at Treasure Valley Community College (OR)

The Multicultural Student Success Coordinator supports the operation of the Treasure Valley Community College (TVCC) Residence Halls and the Multicultural Diversity Center while also supporting retention and early intervention efforts for both residential students and the broader campus community. Under the direct supervision of the Director of Equity & Student Relations, the Coordinator helps establish a cohesive and responsible residential and campus community, supports diversity and inclusion efforts, provides guidance and referrals to students, enforces and upholds the college and residence life policies, assists with programming of social awareness events, assist with supervision of peer mentors, administrative responsibilities, and contributes to a safe and welcoming environment for all students.

This is not a live-in position. The person in this position is required to live within a 30-mile radius of the TVCC campus to ensure availability for emergencies and on-site response when needed.

Community Building: To establish a cohesive community, this position will be available to residents and students engaged with the Multicultural & Diversity Center (MDC). They will provide opportunities for interaction that promote resident involvement, encourage the expression of diversity among students, and actively facilitate an environment of acceptance. Additionally, mediate conflicts when appropriate.

The position is expected to maintain a consistent presence in the Multicultural and Diversity Center and assist in the residence halls, during peak times (For example, Move-In and Move-out days including evening and weekends) student-led events, and other high-engagement periods to foster community development, based on staff availability.

Assist in the development and co-lead of cultural awareness programs, workshops, and events that celebrate all dimensions of diversity and promote student engagement. Support Peer Mentor and Mentee Program, including guiding mentors in fostering an inclusive and supportive student community.

Act as a liaison between student services programs and community partners who may provide support to our students.

Academic: Assist in leading and implementing early Faculty & Staff intervention strategies to support at-risk students by tracking progress, developing individualized retention plans, and providing academic resource referrals to encourage behaviors that contribute to student success. Document student interventions and track follow-ups using an internal system to assess progress and effectiveness.

Collaborate with faculty and staff to identify students needing additional support and coordinate proactive outreach efforts.

Assist in developing and delivering orientation and retention programs, including mid-year and post of the term interventions for students on academic probation. Support First-Year Experience (FYE) initiatives by assisting in student transition programs, mentoring new students, and connecting them with campus resources to promote academic success.

Orient students to TVCC student services; encourage behavior that contributes to academic success; refer students to proper academic advising channels; establish a community environment which is conducive to studying and respects the rights of other residents to sleep and study both in the residence hall and MDC.

Resource and Referral: responsible for referring residents to appropriate College and community resources as they seek with academic and personal issues. Such referrals require the position to be knowledgeable about resources, responsive to requests, and available for follow-up. The position is expected to respond immediately to crisis situations as they occur.

Policy Enforcement: responsible for consistent enforcement of all policies of the Residence Life Department, TVCC, and Oregon State law. This involves the education of residents on housing policies, the establishment of an environment that promotes personal responsibility, and the encouragement of participation in upholding policies.

Alongside the Director, assist in community events that will enhance the visibility of TVCC programs and resources.

Teamwork: Assist in providing guidance and support to Peer Mentors and Resident Assistants (RAs) to help them effectively fulfill their roles while contributing to positive work relationships by actively participating as a team member in achieving the stated goals of the Residence Hall and Multicultural and Diversity Center.

Help train Peer Mentors and Resident Assistants in student engagement strategies, DEI principles, and retention best practices to enhance their ability to support students effectively.

Cooperate with staff members and support team projects, demonstrating flexibility and an acceptance of different work styles. Establish and maintain positive working relationships with custodial, food service, desk staff, maintenance, and other department personnel to foster a collaborative and supportive environment.

Administrative: Serve on the Diversity, Equity & Inclusion (DEI) Committee, assisting in organizing meetings, taking minutes, and ensuring follow-up actions are completed.

Responsible for the following operational and administrative duties: assist in check-in and check-out procedures; document all policy infractions; complete necessary paperwork and reports; complete duty responsibilities and office shifts; report and follow up on maintenance needs; promptly attend designated meetings; and complete any other assigned duties by the Director of Equity and Student Relations.

Work in compliance with the Family Education Rights and Privacy Act (FERPA) to maintain private student information.

Purchase necessary items using a TVCC credit card, maintain a ledger of expenses, and report the budget to the Director of Equity and Student Relations.

Create and submit a monthly report on Multicultural and Diversity Center (MDC) activities, including event participation, student engagement data, and program effectiveness.

Work effectively with colleagues and students of various cultures (including traditional, non-traditional and international students) and socio-economic backgrounds.

MANDATORY: Associate’s degree (AA) with experience relevant to the essential functions of the position. Must have strong interpersonal skills and ability to facilitate group activities and work independently for extended periods of time.

PREFERED: Bachelor’s degree (BA) in a relevant field. Experience with student conduct issues and the promotion of residence life activities. Experience preparing written documentation on student discipline issues and other paperwork associated with student activities and residence life. Experience training, overseeing and evaluating staff. Experience planning and coordinating events and activities.

SPECIAL: Must have a valid driver’s license and be able to operate a motor vehicle safely.