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What is the role of a IS Technical Support Specialist III at University of Kentucky?

The IS Technical Support Specialist III position at University of Kentucky is a Full-time or part-time position opportunity in the Advertising / Marketing field.

Where is this IS Technical Support Specialist III job located?

Lexington, Kentucky, 40502, United States

What type of employment is offered for this IS Technical Support Specialist III role?

Full-time or part-time position

What is the expected salary for this IS Technical Support Specialist III job?

Compensation will be discussed during the hiring process.

IS Technical Support Specialist III job near me in Lexington, Kentucky at University of Kentucky

University of Kentucky

Equal Employment Opportunity/M/F/disability/protected veteran status.

Posting Details

Posting Details

Job Title	IS Technical Support Specialist III
Requisition Number	RE54497
Working Title
Department Name	3L810:ITS Information Service
Work Location	Lexington, KY
Grade Level	44
Salary Range	$43,805-70,075/year
Type of Position	Staff
Position Time Status	Full-Time
Required Education
Click here for more information about equivalencies:	https://hr.uky.edu/employment/working-uk/equivalencies
Required Related Experience	2 yrs
Required License/Registration/Certification	None
Physical Requirements	Lifting, pushing, and/or pulling objects up to 50+lbs; Standing or walking with objects up to 25lbs; Sitting at computer workstation for extended periods, including data entry; Repetitive motion; Working in confined spaces.
Shift	7:30am – 4:30pm (Monday-Friday) hours of work may vary dependent upon situational factors, and require night, weekend, or holiday response.
Job Summary	Build What Matters in IT Support & Enterprise Technology The University of Kentucky is seeking an experienced IS Technical Support Specialist III to join Information Technology Services. This position is part of UK’s evolving IT strategy and will report through the Technology Services department in Beyond Blue effective July 1, 2026. This role supports enterprise technology operations across the university by delivering advanced technical support, systems administration, and customer-focused IT solutions that keep campus operations running efficiently. You’ll contribute to the management, support, and optimization of enterprise systems while partnering with faculty, staff, and departments to resolve complex technical challenges and improve technology services. What You’ll Do Build, configure, maintain, and support enterprise computer systems and technology infrastructure Provide advanced troubleshooting for hardware, software, operating systems, and enterprise applications Support incident and request management through direct customer interaction, service systems, phone, and remote support tools Manage system security, maintenance releases, upgrades, backups, restore activities, and automated virus protection Consult with customers and technical staff to determine system, hardware, and software needs Assist in enterprise systems design, testing, implementation, and standardization initiatives Provide both onsite and remote support services across the university community Document solutions, follow IT best practices, and maintain compliance with university and departmental standards Collaborate with team members to proactively identify and resolve technical issues What You’ll Bring Experience troubleshooting and supporting Windows and macOS operating systems Knowledge of enterprise technologies including Microsoft SCCM, Windows Server, Microsoft products, iOS, macOS, and UEM platforms Strong customer service, communication, and organizational skills Ability to work independently while collaborating effectively within a team environment Experience supporting enterprise computer systems and responding to technical incidents and service requests Strong analytical and problem-solving abilities with attention to detail Ability to manage multiple priorities in a fast-paced support environment Minimum Requirements Bachelor’s degree Two years of related experience What’s In It for You Meaningful impact: Support the technology systems that power teaching, research, and campus operations Enterprise technology exposure: Work with enterprise infrastructure, endpoint management systems, and modern IT tools Growth opportunities: Expand technical expertise through hands-on enterprise support experience Collaborative environment: Partner with skilled IT professionals and university departments across campus Stable schedule with variety: Primarily Monday–Friday schedule with opportunities to support unique campus technology needs Professional development: Gain experience in enterprise support, systems administration, and technical consulting Why Now? The University of Kentucky continues to invest in enterprise technology and campus-wide IT infrastructure to support innovation, operational excellence, and the evolving technology needs of the university community. In this role, you’ll help: Improve enterprise technology reliability and performance Deliver responsive, customer-focused IT support services Support campus-wide technology initiatives and standardization efforts Enhance operational efficiency through technology solutions You’ll join a team where your technical expertise and customer service skills will have an immediate and lasting impact.
Skills / Knowledge / Abilities	Diagnose and troubleshoot PC/OSX hardware and software, excellent customer service, ability to function independently as well as a member of a team.
Does this position have supervisory responsibilities?	No
Preferred Education/Experience	Bachelors degree plus seven or more years of related experience preferred. Apple Certified Macintosh Technician (ACMT) and/or Apple Certified Support Professional (ACSP) preferred. Driver’s License preferred.
Deadline to Apply	05/27/2026
Our University Community	We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus. The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

* Please choose the volume of computers you've managed while serving in a paid position.
- None
- More than 0, up through 100
- More than 100, up through 500
- More than 500, up through 1000
- More than 1000, up through 2500
- More than 2500, up through 5000
- More than 5000
* How many years of employment experience do you have working with a team in IT services?
- None
- 0 up to 2 years
- 2 years up to 4 years
- 4 years up to 6 years
- More than 6 years
* Please list all active/current certifications or licenses you currently hold and the expiration date, if applicable.
(Open Ended Question)
* What skills or qualities do you have that contribute to customer service in a large unit? Please describe a time when you used these skills to deal with a problem or issue, while working in conjunction with a co-worker.
(Open Ended Question)
* Please describe any training you have completed that is pertinent to this position.
(Open Ended Question)

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IS Technical Support Specialist III in Lexington, Kentucky at University of Kentucky

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