Construction Success Manager in Australia Fair, Queensland at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Construction Success Manager in Australia.

In this role, you will help construction professionals and project teams successfully adopt and maximize the value of modern construction management technology across complex projects and workflows. Acting as a trusted advisor, you will guide customers through onboarding, training, workflow optimization, and long-term engagement strategies that improve collaboration and project execution. This opportunity is ideal for construction professionals who enjoy combining industry expertise with client relationship management and technology consulting. You’ll work closely with field and office teams to streamline operations, remove process bottlenecks, and support digital transformation initiatives across the construction lifecycle. The position offers a highly collaborative and customer-focused environment where communication, problem-solving, and innovation are central to success. As part of a fast-growing and technology-driven ecosystem, you will have the opportunity to make a direct impact on how construction teams operate and deliver projects more efficiently.

• Serve as a trusted advisor to construction clients by guiding successful software deployments, onboarding programs, and workflow adoption initiatives.
• Develop a deep understanding of customer construction processes and existing technology stacks to integrate platform solutions effectively into daily operations.
• Manage and support a portfolio of new and existing customers to improve platform usage, operational efficiency, and long-term engagement.
• Conduct web-based and in-person training sessions, demonstrations, and consultations for construction teams and stakeholders.
• Build and maintain strong customer relationships while driving satisfaction, retention, and account expansion opportunities.
• Collaborate with internal product and support teams to communicate customer feedback, identify improvement opportunities, and contribute to product enhancements.
• Troubleshoot customer issues and provide guidance on technical and workflow-related questions.
• Support construction teams in improving collaboration, visibility, scheduling, and communication across field and office operations.
• Occasionally travel to customer locations for key meetings, implementation support, and training sessions.

• Minimum of 2 years of professional experience within the construction industry, ideally combining field and office-based project management responsibilities.
• Strong understanding of construction project workflows from design and planning through project completion.
• Familiarity with construction technology, project management software, or digital collaboration platforms.
• Excellent presentation, communication, and interpersonal skills with the ability to engage stakeholders at all organizational levels.
• Strong organizational and time management skills with the ability to manage multiple client accounts simultaneously.
• Customer-focused mindset with diplomacy, patience, and problem-solving abilities when addressing client challenges.
• Understanding of how different construction stakeholders collaborate to maintain project schedules and budgets.
• Ability to think creatively and propose practical workflow solutions tailored to customer needs.
• Self-motivated, proactive, and comfortable working within a dynamic and fast-paced environment.
• Interest in technology adoption, operational improvement, and digital transformation within the construction industry.

• Competitive salary package ranging from approximately AUD $124,793 to AUD $152,525 based on experience and qualifications.
• Eligibility for a corporate performance bonus of up to 10%.
• Fully remote work opportunity within Australia.
• Opportunity to work with innovative construction technology used on millions of projects globally.
• Collaborative and customer-focused team environment.
• Career growth opportunities within a global and technology-driven organization.
• Exposure to modern construction workflows, digital transformation initiatives, and industry-leading project management solutions.
• Flexible work environment with autonomy and strong professional development support.