Table Games Assistant Shift Manager - Full Time in Las Vegas, Nevada at J W Marriott

Position Title: Table Games Assistant Shift Manager

Reports To: Shift Manager

Department: Table Games - 012505

Shift: Varies

Role: The Table Games Assistant Shift Manager is responsible for the successful operation of the Table Game area, assuring game protection and that guests have a favorable gaming experience. Responsible for helping and performing numerous daily tasks and routines that ensure quality service is provided to all guests as well as supervising staff and the overall daily management of a designated shift in the Table Games department. Works with and accepts general guidance and direction from the Shift Manager, Director of Table Games, and/or VP of Casino Operations. Adheres to all Company, Safety and Department policies and procedures. Fosters teamwork and provides excellent guest service, anticipates guest needs to exceed guest expectations. Builds brand loyalty by living the JW Marriott Core Values.

Qualifications:

• Education: High School Diploma or GED (or equivalent)

• Skills:
  • Fluent in English, with strong reading and writing proficiency.
  • Proven leadership abilities, demonstrating effective team guidance and decision-making.
  • Exceptional communication skills, including written, verbal, and presentation delivery.
  • Proficient in Microsoft Office, including MS Word, MS Excel, and other relevant computer applications.
  • Advanced knowledge of casino operations systems, such as PitBoss, Bravo, CasinoSoft, OPTX, and any other systems used within the casino.
  • Thorough understanding of gaming regulations, internal controls, and all rules governing casino operations.
  • Excellent guest service skills, with the ability to create positive and memorable experiences.
  • Strong multitasking abilities, capable of managing multiple responsibilities in a fast‑paced environment.
  • Ability to effectively discipline and guide departmental staff, ensuring compliance with standards and procedures.
  • Authorized to approve credit in alignment with casino credit policies.
  • Professional demeanor, consistently modeling appropriate conduct and setting high performance standards.
  • Strict adherence to all regulatory, company, and departmental policies and procedures.
  • Comprehensive knowledge of all table game types, including rules, procedures, and variations.
  • Accurate and detailed understanding of jackpot payouts within the table games department.
  • Ability to verify and ensure correct payout processes for jackpots generated in other gaming departments requiring managerial approval.
• Required:
  • Must be at least 21 years of age.

Required Work Cards needed:

• Valid Nevada Gaming License
• Valid Alcohol Awareness Card (TAM Card)

Key Responsibilities: Responsibilities include, but are not limited, to the following:

Leadership, Communication & Operational Oversight

• Continuously communicates all relevant gaming, personnel, and operational updates to the Table Games Shift Manager, Director of Table Games, and VP of Casino Operations to ensure alignment, consistency, and informed decision-making.
• Assumes full leadership responsibilities for the Table Games department—and the entire casino when needed—in the absence of senior management, ensuring uninterrupted operational standards.
• Actively monitors all departments during assigned shifts, identifying service gaps or operational issues and coordinating immediate corrective actions with relevant departments.
• Provides visible leadership on the gaming floor, reinforcing professionalism, guest engagement, and adherence to casino standards across all team members.
• Supports departmental planning, including staffing levels, breaks, assignments, and table rotations to ensure proper game coverage and optimal guest service.

Guest Experience & Player Development

• Promotes and supports guest development initiatives, fostering relationships with players and encouraging repeat visitation through exceptional service practices.
• Resolves guest concerns, disputes, and high‑pressure situations promptly and diplomatically, using strong interpersonal skills to maintain guest satisfaction and protect casino integrity.
• Monitors guest interactions and service behaviors to ensure team members consistently deliver a welcoming and professional experience.

Compliance, Game Protection & Integrity

• Maintains strict adherence to gaming regulations, internal controls, and company policies, ensuring the department consistently meets all legal and regulatory requirements.
• Evaluates complex or unusual situations, using sound judgment to make decisions that balance guest service, regulatory constraints, and casino policy.
• Identifies advantage play, suspicious activities, and cheating techniques, taking immediate and appropriate steps to preserve the integrity of the games.
• Ensures accurate and compliant handling of jackpots, fills, credits, and all financial transactions, maintaining accountability and transparency at all times.
• Collaborates with Surveillance and Security to address potential game protection issues, investigations, or procedural violations.

Team Development, Coaching & Performance Management

• Trains Dealers and Supervisors on procedures, customer service standards, internal controls, and game rules to ensure consistent performance across all shifts.
• Provides ongoing coaching and mentorship, delivering real‑time feedback and conducting follow-up training when performance gaps are identified.
• Conducts performance reviews, evaluations, and merit compensation decisions in accordance with company guidelines and timelines.
• Enforces departmental policies and behavioral expectations, administering discipline, when necessary, in a fair, consistent, and documented manner.

Cross‑Department Collaboration

• Works professionally and collaboratively with Security, Surveillance, HR, Finance/Cage, Marketing, and other departments to ensure efficient daily operations and compliance across the organization.
• Maintains a working knowledge of SOPs from other departments, assisting in processes such as issuing marketing comps or creating player cards when required.
• Supports casino leadership with cross‑functional projects or operational adjustments, ensuring alignment with Table Games department needs.

Administrative, Reporting & Special Projects

• Completes daily operational reports, shift summaries, incident reports, and required documentation with accuracy, attention to detail, and timely submission.
• Supports the creation or revision of policies, procedures, and training materials to improve efficiency and effectiveness within the department.
• Manages special assignments or projects as directed by senior leadership, contributing to department improvements or strategic initiatives.
• Uses casino systems and data tools (e.g., Bravo, CasinoSoft, OPTX) to generate insights, evaluate performance metrics, and support informed decision‑making.

Scheduling & Work Requirements

• Works varied shifts, including nights, weekends, holidays, and high‑volume event days, based on operational demands.
• Performs other assigned duties and responsibilities that support the overall success and smooth operation of the casino.

The above statements represent a general outline of principal job functions and should not be construed as a complete description of all aspects and requirements required for this job.

Essential Job Functions:

The physical demands described here reflect the essential functions of this position. In compliance with the Americans with Disabilities Act (ADA) and Nevada Revised Statutes (NRS) 613.330, reasonable accommodations will be provided to qualified individuals with disabilities.

Work is performed in a (type of location, i.e., office, kitchen, restaurant, casino, etc.) environment and in other locations throughout the property. Must be tolerant to varying conditions of noise level, temperature, illumination and air quality. The noise level in the work environment is usually moderate. When on the casino floor, the noise level increases too loud. Additionally, smoking is permitted in casino areas consistent with Nevada state regulations, which are followed by the employer.