BDC Service Agent in Carlsbad, California at PIERCE MOTOR HOLDINGS LLC

The Service Call Center Representative (Business Development Center/BDC Agent) is the first point of contact for dealership customers requiring vehicle maintenance or repairs. This role focuses on answering inbound calls, making outbound follow-ups, diagnosing customer scheduling needs, and boking service appointments to maximize shop capacity and dealership revenue.

Handle Inbound Calls: Answer high-volume customer inquiries regarding vehicle service, recalls, and basic maintenance pricing.

Schedule appointments: Utilize dealership management software to book accurate service appointments based on shop capacity and technician availability.

Conduct Outbound Campaigns: Contact existing customers for overdue maintenance reminders, safety recalls, and declined service follow-ups.

Gather Vehicle Document accurate vehicle identification numbers (VIN), mileage, and specific customer concerns within the CRM system.

Coordinate with Advisors: Route complex technical questions, parts, inquiries, or urgent repair requests to Service Advisors or Parts Managers.

Meet Performance Metrics: Achieve daily targets for call volume, appointment booking rates, and customer satisfaction (CSI) scores.

Other requirements/Additional notes:

Cover cashier duties when necessary

Cover Loan Car Desk when necessary

Other duties as assigned