Consumer Support Specialist in United States at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Consumer Support Specialist in the United States.

This role is an excellent opportunity for a customer-focused professional who enjoys helping people while working in a fast-paced healthcare environment. As a Consumer Support Specialist, you will serve as a key point of contact for individuals using specialized medical products, providing guidance, support, and post-purchase assistance through both inbound and outbound communication. You will play a meaningful role in improving customer experiences by resolving concerns with empathy, professionalism, and efficiency. The position requires strong communication skills, attention to detail, and the ability to manage sensitive conversations with care and discretion. Working collaboratively with cross-functional teams, you will help ensure high service standards while contributing to customer satisfaction and operational excellence. This is a remote-friendly opportunity offering professional growth, flexibility, and the chance to make a direct impact in people’s daily lives.

• Conduct a high volume of outbound post-purchase confirmation calls to support consumers and gather feedback on product experiences
• Manage inbound inquiries from end users, clinicians, dealers, and internal stakeholders while resolving concerns and escalating issues when necessary
• Provide empathetic and professional customer service related to sensitive healthcare topics and product usage
• Educate consumers on products, services, and available support resources while ensuring accurate and timely communication
• Maintain detailed and accurate documentation of all customer interactions within CRM and internal systems
• Collaborate closely with sales representatives, advisors, and cross-functional teams to deliver a seamless customer experience
• Meet established productivity, quality, and service performance metrics for inbound and outbound activities
• Stay informed on product updates, operational processes, and compliance standards to ensure high-quality support

• Associate degree or equivalent professional experience required; Bachelor’s degree preferred
• 1–3 years of customer service or call center experience, ideally in outbound support environments
• Strong interpersonal, listening, and communication skills with the ability to handle sensitive discussions professionally
• Experience using CRM systems, data entry tools, and standard computer applications
• Ability to multitask, prioritize effectively, and manage time in a fast-paced environment
• Comfortable working independently in a remote or hybrid setting while maintaining productivity and focus
• Strong problem-solving and conflict resolution abilities with a customer-first mindset
• Flexibility to work schedules between 8:00 AM and 7:00 PM Monday through Friday
• High level of motivation, professionalism, and attention to detail

• Competitive starting hourly compensation beginning at approximately $22.24/hour, with additional earning potential based on experience and incentives
• Comprehensive medical, dental, and vision insurance plans
• Mental health resources and wellness support programs
• Generous paid time off and paid parental leave programs
• 401(k) retirement plan with immediate company match vesting
• Flexible work arrangements and work-life balance initiatives
• Professional development support including training, mentorship, and tuition reimbursement
• Employee recognition programs, bonuses, and company-sponsored events
• Access to employee discount programs and financial planning services
• Inclusive and collaborative workplace culture focused on employee well-being and growth