Lending Support Officer I - Any Southern Branch in Little Rock, Arkansas at SOUTHERN Bancorp
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Job Description
CURRENT EMPLOYEES: Please apply via the internal career site by logging into your ADP Account and apply under: Myself > Talent > Career Center.
Who We Are:
Southern Bancorp is more than a bank. As a Community Development Financial Institution (CDFI), a special certification designated for institutions that serve predominantly underserved communities, Southern Bancorp combines traditional banking and lending services with financial development tools and public policy advocacy to help families and communities grow stronger. Inspired by the principle that building net worth drives economic opportunity, our mission is to be wealth builders for everyone in the communities we serve, with a focus on low-wealth and un(der)banked populations, as well as an emphasis on Black and Brown individuals.
Job SummaryThis role supports the management of troubled loans, criticized/classified assets, and high-risk borrowers by coordinating documentation, monitoring loan performance, assisting with workout strategies, and ensuring compliance with internal policies and regulatory requirements. The ideal candidate is detail-oriented, analytical, and capable of working with sensitive and complex credit situations.- Manage Lending Support team members, including training, setting goals, performance reviews and hiring responsibilities.
- Track loan performance, financial reporting compliance, collateral positions, and covenant adherence.
- Prepare and maintain watchlists, problem loan reports, and asset quality summaries.
- Gather borrower financial statements, collateral documentation, insurance information, and other required loan documents.
- Ensure records are accurately maintained in the loan operating system and document repository.
- Support the completion of loan modifications, forbearance agreements, extensions, and other workout documentation in partnership with credit and legal teams.
- Assist in the preparation of workout strategies, action plans, and borrower communication materials.
- Oversee sale of bank assets and other collection and recovery activities to secure maximum recovery for the bank.
- Coordinate site visits, appraisals, collateral inspections, and third-party vendor activity (attorneys, appraisers, consultants).
- Support collection efforts by tracking payments, contacting borrowers as directed, and preparing collection status updates.
- Ensure compliance with internal credit policy, loan servicing standards, and regulatory guidelines.
- Support preparation for loan reviews, audits, and regulatory examinations.
- Maintain accurate documentation for financial reporting support, charge-offs, and recoveries.
- Recommend process improvements to increase efficiency in troubled loan management.
- Complete all required training
- Perform other duties as required or assigned
- Bachelors degree or equivalent experience in banking, including 2-3 years lending, credit administration or collections experience
- Strong understanding of commercial or consumer lending principles
- Experience supporting problem loans, charged off accounts or special assets.
- Familiarity with regulator guidance re: classified assets and workout practices.
- Knowledge of collateral management, loan documentation, and credit analysis.
- Ability to effectively and professionally communicate verbally and in writing
- Ability to organize, handle multiple tasks and meet deadlines
- Ability to exercise good judgment and resourcefully solve problems
- Ability to comprehend written material and ability to interpret financial data.
- Must be proficient in MS Office (specifically MS Word, Outlook and Excel)
- Professionalism when dealing with distressed borrowers or challenging situations.
What we offer our employees:
A positive impact on Your Future:
- 401(k)/Roth plan with immediate eligibility and employer match up to 6%
- Employee stock ownership plan
- Discounted rate on primary home mortgage
- Credit and housing counseling as well as free financial education tools available to customers and employees
Benefits to improve your health:
- No deductible medical insurance plan
- Dental and vision insurance
- Employer paid life and long-term disability insurance
- Flexible Spending Accounts
The opportunity to nurture your well-being:
- Paid holidays and paid time off
- Bonus plan
- Opportunity for merit raises
- Employee reward and recognition programs
- Community service opportunities
Southern Bancorp is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, sexual orientation, gender identity, gender expression, status as a protected veteran, among other things, or status as a qualified individual with disability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
As a Community Development Financial Institution, Southern Bancorp desires its workforce to reflect the diversity of the customers and communities that we serve. Racial and ethnic minorities, people from working class backgrounds, women and LGBTQ people are often underrepresented in many financial service industry professions. Therefore, we strongly encourage applications from people with these identities or who are members of other marginalized communities.