Administrative Assistant III in Philadelphia, Pennsylvania at Community College of Philadelphia

Under general supervision, the Administrative Assistant III will be required independent judgment, and decision-making skills for providing clerical support to the Transfer Credit and Placement Office. Primary responsibilities include reviewing post-secondary educational credentials for determining English and Math placement and transfer credit, and appropriately, identifying prerequisites and co-requisites to permit course enrollment.

Applicant Testing: Microsoft Word

• Review and process domestic and foreign educational credentials for performing a course-by-course evaluation.
• Review and process domestic and foreign credentials for awarding English and math placement.
• Review and process educational credentials for prerequisites and corequisites to permit course enrollment.
• Review and process credentials for awarding credit based on various aspects of prior learning.
• Provide in-person service to students.
• Provide exceptional customer service in an amiable manner on a daily basis.
• Respond to inquiries via in-person, email, and phone regarding enrollment-related matters.
• Thorough understanding of FERPA regulations related to confidentiality of student records.
• Remain knowledgeable of program and course updates.
• Exercise equity, respect, and sensitivity for servicing a diverse academic environment.
• Maintain professionalism in attitude and conduct when servicing internal and external persons.
• Delivers quality customer services to both internal and external constituents in a professional, helpful and courteous manner.
• Maintains sensitivity, understanding and respect for a diverse environment inclusive of students, faculty and staff.
• Other duties as assigned.

• High School diploma/GED is required.
• Minimum of five (5) years’ or related experience required.
• Demonstrated ability to adapt to change required.
• Strong interpersonal and communication skills, both verbally and in writing required.
• Strong organizational and analytical skills, and attention to detail required.
• Ability to make appropriate and timely decisions in situations of varying circumstances required.
• Ability to multi-task and manage priorities in a fast-paced environment required.
• Demonstrated proficiency in Microsoft Word required.
• Ability to maintain sensitivity, understanding and respect for a diverse academic environment, inclusive of students, faculty, and staff of varying social, economic, cultural, ideological, and ethnic backgrounds required.

• Associate’s degree is preferred. Any and all degrees must be from a recognized institutional accreditor.
• Previous experience in enrollment services within higher education is preferred.
• Banner experience preferred.
• Knowledge of FERPA (Family Educational Rights and Privacy Act of 1974, as amended) preferred.