Maintenance Support Specialist (Regional) in New Haven, Connecticut at Emend Health Company CT LLC

Emend Healthcare provides comprehensive addiction and mental health treatment at multiple locations across the country. Each center is designed to deliver a full continuum of care, from medically supervised detox to residential and outpatient programs, ensuring clients can access the support they need wherever they are. With a focus on personalized treatment and compassionate care, Emend’s facilities offer safe, welcoming environments where individuals can begin their journey to lasting recovery.

At Emend Health Company Connecticut, LLC, ("Emend"), we are dedicated to supporting individuals on their journey to lasting wellness. Our team combines expertise, compassion, and personalized care to help clients navigate mental health challenges and substance use recovery. We focus on creating a safe, nurturing environment where every person can build the skills, resilience, and confidence needed to thrive. Through evidence-based treatment, innovative programs, and a commitment to holistic well-being, we empower clients to achieve meaningful, lasting change.

The Maintenance Support Specialist conducts facility maintenance at all facilities, maintains compliance standards, is proactive in addressing identified issues and problem solving. The role is responsible for the maintenance of the building as well as the cultivation and care of the landscaping and grounds surrounding the buildings. S/he performs other duties as assigned or requested.

This role will initially be a part-time role, but will soon become full-time.

DUTIES AND RESPONSIBILITIES:

• Perform routine building maintenance duties such as plumbing, applying plaster, fixing fountains, general painting (touch up etc), maintaining lightning (changing bulbs) and other duties.
• Operate medium to large equipment.
• Perform groundskeeping and landscaping: mowing and edging shrubs and grounds, applying fertilizer, spraying herbicides and pesticides, weed abatement, cut down tree limbs that are posing a danger, install lawn furniture, install rock, cement, lighting, water, Irrigation repairs
• Manage relationships with on-site maintenance vendors, providing oversight as necessary.
• Light construction work.
• Maintain walkways.
• Perform minor repairs and maintenance procedures on equipment utilized in groundskeeping.
• May also be required to transport clients as needed.
• Perform other job functions as directed.

SKILLS, KNOWLEDGE AND ABILITIES:

• Strong knowledge of general work practices and work ethic
• Ability to maintain a schedule of events and arrive promptly.
• Experience/ability in managing third party vendors
• Flexible individual displaying accuracy and dependability
• Ability to follow Emend policies and procedures
• Ability to handle sensitive and confidential information
• Ability to work in a safe manner
• Ability to maintain professionalism and organization in a fast paced environment during all situations
• Ability to consistently maintain mental and emotional stability and express assertive personality when necessary
• Ability to effectively write and verbally communicate in English
• Basic ability to read and interpret documents at a basic level, such as reports, spreadsheets, and instruction and procedure manuals.
• Basic ability to write routine reports and correspondence
• Intermediate computer skills preferred
• Excellent customer services skills including by person, e-mail or telephoneProficient ability to define problems, collect data, establish facts, draw valid conclusions and create resolution
• Excellent ability to work independently as well as in a team environment
• Excellent ability to plan and manage time
• Proficient in crisis intervention and management, knowledge of behavior management techniques and verbal de-escalation processes
• Must be able to interact with participants in a responsible and empathetic manner and to establish and maintain appropriate boundaries
• Must successfully pass pre-employment drug screen and background check
• Must successfully pass a pre-employment physical exam and health screen

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those a staff may encounter while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Must work both alone and closely with others.
• May be subject to verbal and/or physical confrontation initiated by program participants.
• While performing the duties of this job, the staff may be exposed to outside weather including wind and rain conditions.
• The noise level in the workplace is usually moderate.

EDUCATION/LICENSURE/CERTIFICATION

• High School Diploma, a combination of education and relevant work experience will be considered.
• Valid Connecticut Driver’s License (Mandatory)
• Forklift operator’s certificate (preferred)
• Tractor operator’s certificate (preferred)
• Lawncare Technician certificate (preferred)

SAFETY REQUIREMENTS:

• General knowledge of workplace and office safety, including ergonomics, and video screen display.
• General knowledge of state and local traffic laws and driving safety standards.

PHYSICAL REQUIREMENTS:

• While performing the functions of this job, the employee will be required to participate in various physical activities with participants. These activities may include but not be limited to: loading and unloading personal equipment, loading and unloading of passengers, loading and unloading of persons with physical limitations
• The employee will be regularly required to walk on uneven grounds, muddy and wet ground and stairways
• The employee frequently is required to use fingers and hands to handle or feel
• Occasionally lift and carry medium weight (25-50 lbs.)
• Ability to touch, hear, see and speak corrected to normal range
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

NOTICE: Emend is an equal employment opportunity employer. Emend expressly prohibits any form of discrimination based on race, color, religion, sex, national origin, sexual preference, age, or handicap. In the event that a job applicant or an employee is disabled, Emend will endeavor to make a reasonable accommodation for the disability by modifying duties, equipment or facilities wherever possible. Emend Corporate Services LP’ policies of nondiscrimination apply to all personnel and employment practices. Emend complies with all relevant and applicable provisions of the American with Disabilities Act (ADA). Emend expressly prohibits sexual harassment in the workplace. Emend is a Drug-Free Work Environment. Employees are expected to adhere to the Company’s drug free work policies. The above statements are intended to describe the general nature, essential functions and level of work being performed by people assigned to this job. This job description is not intended to be an exhaustive list of all responsibilities, duties and skill required of employees so classified. Employees holding this position will be required to perform any other job-related duties as requested by supervisor/management. All requirements are subject to possible modification to reasonably accommodate individuals with a disability. Employees are employed at the will of Emend.