Patient Service Assistant - Medical in Memphis, Tennessee at Church Health Center of Memphis, Inc.

About Church Health

As a faith-based health care not-for-profit, Church Health believes in caring for one another as we'd all like to be cared for. That's why we commit every day to making the highest quality health care accessible to more Memphians, especially those facing social and economic challenges—so we can all live our lives with dignity, vitality and joy.

With services that span all ages, including the youngest of us, and that treat the whole person, we make it possible for more Memphians to live fully. Today, with the support of our partners, volunteers and donors, we conduct an average of 60,000 patient visits a year in Memphis and serve as a model for countless communities across the nation.

Job Title: Patient Services Assistant - Medical

Department: Clinical Administration

Reports to: PSA Supervisor

Classification: Regular, Full-Time, Hourly, Non-Exempt

Work location: Onsite

Salary Range: $32,527 - $38,267

Job Summary:

The Patient Services Assistant – Medical provides services to patients who come to Church Health for medical care. This role is essential to ensure a positive experience for our patients, as the PSA is the first point of contact in the office. Patient Service Assistants should have excellent communication and customer service skills, a professional demeanor, and the ability to multitask in a busy office environment. This position will manage patient communications, scheduling, and administrative tasks to support the smooth operation of the medical practice.

Duties/Responsibilities:

• Provide excellent customer service and communication to Church Health patients.
• Check patients in and out for their appointments: including eligibility checks, payments owed for treatment on DOS, and payments owed in the future for large dental cases.
• Collect and digitally store patient information: maintain patient records including demographic information, dental guidelines, proof of income documentation, and medical histories
• Answer and accurately route all incoming calls received on the Center's main incoming line to the appropriate employee. Type messages from patients and route to the appropriate personnel. Manage phone calls, respond to patient inquiries, and provide general information about services.
• Schedule and confirm patient appointments, ensuring optimal use of the provider's schedule.
• Verify eligibility for services and provide alternate resources for those who don't qualify for the program.
• Assist patients with questions about billing, treatment costs, and split payments on multi-step procedures.
• Prepare reconciliation report by matching payments collected and balancing funds at end of each day, running reports as indicated by the PSA Supervisor.
• Follow office protocols for patient confidentiality and HIPAA compliance.

Required Skills/Abilities:

• High level of organizational skill.
• High level of attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong customer service and the ability to maintain a positive attitude under pressure.
• Proficient in using computers and basic office equipment. Experience with electronic health record systems and medical coding is preferred.
• Good oral/written communication skills

Education and Experience:

• A High School Diploma or GED is required.
• Associate's Degree or Certification: Education or certification in a relevant field is preferred.
• 1-3 years of experience is preferred.

Work Environment and Physical Demands:

Work is mostly sedentary in nature. The job requires computer work and hand dexterity.

Benefits Package

• Medical/Dental/Vision Insurance
• Paid Time Off
• 11 Paid Holidays
• 401(k) Match
• FSA/HSA Options
• Basic Life Insurance
• Voluntary Life Insurance
• Short and Long Term Disability
• Employee Assistance Program

Commitment to Diversity

At Church Health, we are committed to diversity, striving to create a staff that reflects the diverse communities with which we work. We seek individuals of all backgrounds to join our team.