Assistant Service Manager – Marine Service in Stuart, Florida at Performance Power Systems of South Florida Inc

Company: Performance Power Systems
Location: Stuart, Florida
Department: Marine Service
Position Type: Full-Time
Reports To: Service Manager / Operations Manager

Performance Power Systems is a leading provider of marine power solutions, delivering sales, service, overhauls, maintenance, and technical support for marine engines, generators, and auxiliary equipment. We are committed to providing exceptional customer service, technical expertise, and industry-leading support to our customers.

Position Summary
The Assistant Service Manager serves as a critical leadership role within our Marine Service Division, supporting the day-to-day management of service operations and acting as a liaison between customers, service managers, technicians, project managers, vessel representatives, shipyards, and the parts department. This position helps ensure projects are properly planned, staffed, executed, and documented while maintaining the highest standards of customer service and operational efficiency.

Key Responsibilities
Coordinate daily service schedules, technician assignments, and field dispatch activities.
Assists Business Development Manager & Operations Manager with preparing estimates, proposals, customer communications & all day-to-day service activities / requirements.
Open and close service work orders and ensure all documentation is complete and accurate.
Monitor project status, labor hours, project extras (change orders) and resource requirements to identify delays and adjust project completion dates as required.
Coordinate with the Parts Department to ensure parts are available before job execution.
Assist with project Kickoff meetings with the Business Development Manager, Operations Manager & technicians prior to job execution to review the scope of work, confirm technical requirements and procedures are understood, and verify that all required tooling, parts, and resources are available to ensure efficient and successful project execution.
Maintain communication with customers regarding job status, scheduling, and project delays & updates.
Support warranty administration and ensure required documentation is submitted in a timely manner.
Ensure proper service reports, fluid sample reports, and final invoices are provided to customers at closing of each job.

Qualifications:
3–5 years of experience in a technical, mechanical, marine, or industrial service environment.
Strong organizational, leadership, and communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Proficiency with Microsoft Office (Excel, Word, and Outlook).
Experience with service management software is preferred.

Performance Power Systems offers a competitive benefits package to eligible full-time employees, including:
Medical insurance
Dental insurance
Vision insurance
Company-paid short-term disability insurance
Company-paid long-term disability insurance
Company-paid basic life insurance
Paid time off
Paid holidays
401K, after 6 months of employment
Career growth and advancement opportunities
Supportive team environment
Training and development opportunities

Why Join Performance Power Systems?
Performance Power Systems has served the marine power industry for over 30 years and supports customers across Florida, Georgia, and the Southeast. This position offers the opportunity to play an important role in improving service coordination, customer communication, project follow-through, and operational consistency across multiple PPS locations.

At PPS, we value professionalism, technical excellence, teamwork, accountability, and a commitment to serving customers who expect the very best.