Full-Time Team Leader in Pittsburgh, Pennsylvania at Jenis Splendid Ice Creams LLC.

Full-Time Team Leader are full-time employees responsible for leading shifts and performing limited executive functions, including inventory management, deposits, and bank runs. Full Time Team Leader act as coaches and role models for the shop team and are experts in all on-the-line operations and service functions.

Full-Time Team Leader will report directly into a Shopkeeper or Shopkeeper Apprentice and their training will be specialized around all Daily Operation functions with an additional focus on training and coaching Ambassadors and communicating up to leadership, ensuring shifts run smoothly while providing world-class customer service.

Qualities of a Full-Time Team Leader:

• Full-time presence with night and weekend availability

• Passion for customer service and exemplary role model

• Energetic, positive, and skillful communicator

• Strong work ethic, great judgement, and good heart

• Calm under pressure and handles adversity with grace

• Master of daily operations and delegation

• Committed to the well-being of their shop team, their community, and the environment around them