Client Support Specialist in Portland, Oregon at Medcure, Inc.

Business Development Support Specialist:

MedCure, Inc. is a leading international provider of non-transplant, anatomical specimens and surgical training support, devoted to compassionate, ethical practices that connect whole body donors to medical educators and researchers worldwide. These services contribute to emergency medical personnel and advanced physician training, disease study, medicine improvements, and the development of assistive medical devices and less invasive patient surgical treatments. MedCure offers full-service surgical training facilities in Portland, OR, Henderson NV, with additional holding facilities in Missouri and Florida. MedCure is accredited through the American Association of Tissue Banks (AATB). This spirit of compassion and service has made MedCure a leader known for our customer-focused solutions and superior quality and service.

It is imperative that everyone on our team embody this attitude. You should be creative, passionate and efficient - to anticipate what's coming, be a problem-solver, and help us continually remain ahead of industry practices. You should be positive and contribute to our culture of teamwork and success. This position requires a results-driven person who is motivated by measurable goals and who will pursue them relentlessly.

Job Summary:

MedCure is seeking a highly motivated and results-driven Business Development Support Specialist to help expand our customer base and strengthen relationships with healthcare organizations, medical device companies, and research institutions. This role is focused on proactive outbound sales activities, including cold calling, prospecting, lead generation, and customer outreach to identify and develop new business opportunities.

The ideal candidate is confident initiating conversations with prospective customers, qualifying leads, scheduling meetings, and maintaining a consistent pipeline of opportunities. Working closely with the Business Development team, this individual will support the sales process from initial outreach through customer engagement while collaborating with Laboratory, Quality, Operations, and other internal teams to ensure a seamless customer experience.

Success in this role requires exceptional communication and relationship-building skills, persistence, adaptability, and a customer-first mindset. The ideal candidate is comfortable making a high volume of outbound calls, navigating gatekeepers, overcoming objections, and identifying customer needs. They are self-motivated, organized, and thrive in a fast-paced environment achieving outreach goals and driving new business growth are key priorities.

While MedCure will provide comprehensive training on our products, services, and industry, candidates should possess the initiative to continuously expand their knowledge, confidently communicate our value proposition, and create meaningful connections that generate new business opportunities and long-term customer partnerships.

Essential Tasks:

Conduct a high volume of outbound cold calls, emails, and other outreach activities to identify and engage prospective customers.

Schedule meetings and introductory calls for Business Development Managers with qualified prospects.

Follow up on marketing campaigns, trade show leads, website inquiries, and referrals to generate new business opportunities.

Process orders from the customer by reviewing purchase orders received against contract terms and pricing prior to entering sales orders into ERP system.

Compose, compile and/or coordinate customer estimate requests.

Resolve pricing and inventory discrepancies when they arise.

Effectively communicate with customers regarding services offered by MedCure. Provide timely information regarding the status of opportunities, estimates, orders and shipments.

Provide internal reporting as needed.

Maintain complete and accurate customer order files.

Ensure that management policies and procedures are followed.

Perform ad hoc projects and administrative duties as they are assigned.

Sales Support - work with Account Executives to maintain sales opportunity information. Will review and compile estimates provided to customers.

Opportunity Management - monitor incoming leads, ensuring sales opportunities are routed to the Account Managers.

Accountability:

The actions and decisions of the Orders Team Support Specialist have a strong correlation to the company's revenue and operations. Decisions and actions have a high impact on reputation and customer satisfaction. The Orders Team Support Specialist will have clearly stated standards, parameters, and processes, but must make independent decisions, prioritize effectively, and exercise excellent judgment.

Knowledge and Skill Requirements:

Minimum of 1-2 years high volume sales or customer service experience

Experience with complex pricing and contracts

Strong coordination skills are required with the ability to multi-task

Work well with minimal supervision; work well with others

Must be highly detail-oriented to be able to reconcile order details to the customer order and complex contracts

Must have excellent written, verbal and math skills

Technologically savvy - must be comfortable with advanced computer usage

Intermediate Excel skills (knowledge of vlookup and pivot tables)

ERP experience is a plus

General knowledge of anatomy or surgical technology is a plus

Education Required:

Bachelor's degree preferred

Work Environment:

Fast paced, dynamic environment with frequent interruptions and rapidly changing priorities

Position occasionally requires overtime hours

Ability to lift up to 15 lbs.

Sitting for long periods of time - working at computer and telephone

SHIFT MON-FRI 7:AM-3:30PM