Guest Service Rep in Round Rock, Texas at Vista Host Inc.

Guest Service Representative (Full-Time)Brand: Vista Host Inc.Category: OtherIndustry: Hospitality - Hotels & LodgingAt Vista Host Inc., we believe great hospitality is more than a job—it's a mission. As a Guest Service Representative, you'll be the warm, welcoming first point of contact who helps guests feel supported, celebrated, and truly at home.Position SummaryYou will provide exceptional front desk and guest support throughout each guest's stay. From check-in to check-out, you'll create a smooth, friendly experience by answering questions, resolving concerns with care, and coordinating with the team to keep everything running smoothly.What You'll DoWelcome guests with a friendly, professional attitude and a genuine desire to helpHandle check-in, check-out, and reservation-related questions accurately and efficientlyAnswer phone and guest inquiries, providing clear information and thoughtful supportAddress guest requests and resolve issues promptly, escalating when neededEnsure guest documentation and payment processes are completed correctlyCoordinate with housekeeping and other departments to support a great guest experienceMaintain a clean, organized, and welcoming front desk areaWhat We're Looking ForFriendly communication and a strong customer service mindsetComfort working in a fast-paced environment and managing multiple tasksAttention to detail and a commitment to accuracyAbility to stay calm, kind, and solution-focused when challenges come upStrong reliability and a team-first attitudeWhy You'll Love This RoleBe part of a mission-driven hospitality teamMake a real difference in how guests experience our propertyWork in a supportive environment where your effort is valuedGrow your skills in guest services, communication, and operationsScheduleFull-TimeIf you're passionate about welcoming people, solving problems with care, and creating memorable stays, we'd love to hear from you. The Vista Host Promise: We will inspire unlimited potential for every Vista Host associate and hotel guest. We will do this by serving all whom we encounter with genuine kindness and exceptional hospitality. With these efforts, we will empower, and always advocate for, every person’s experience to result in their heartfelt desire to return.