Strategic Accounts Manager in Kent, Minnesota at TESSCO Inc
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Job Description
Position Title: Strategic Accounts Manager
Want to be part of building our wireless world? Technology like 5G and IoT aids emergency responders, enables intelligent warehouses and factories, increases safety on college campuses, helps energy companies provide better service, improves safety and efficiency of various modes of transportation, and more. It enhances the consumer experience for things like entertainment, shopping, and communications. In fact, wireless technology touches every aspect of our daily lives.
Building Our Wireless World, Together.
An exciting career as a Strategic Accounts Manager is available at GetWireless!
The Strategic Accounts Manager serves as the primary sales resource for the AT&T SPEED program, AT&T's Ecosystem Distribution and non-stock fulfillment program, providing pre-sales and post-sales support to AT&T sellers and partners. This role manages quoting, product selection, lead time communication, OEM coordination, and customer support from opportunity through fulfillment. Success requires strong relationship management, wireless/IoT knowledge, organization, and collaboration to drive revenue growth and exceptional customer experience.
This position can be remote anywhere in the United States.
Responsibilities:
- Deliver timely, accurate quotations meeting established service level agreements.
- Increase quote-to-order conversion through initiative-taking engagement.
- Provide exceptional customer support throughout the sales lifecycle.
- Drive revenue growth through strategic OEM and AT&T partner alignment.
- Maintain high customer satisfaction and operational accuracy.
- Serve as the primary sales contact for AT&T SPEED customers (AT&T sellers and partners).
- Manage complete pre-sales and post-sales customer experience.
- Prepare accurate and timely product quotations.
- Recommend products and solutions based on customer requirements.
- Communicate product availability, inventory status, and estimated lead times.
- Coordinate with OEM partners to provide technical expertise, product recommendations, and opportunity assistance.
- Respond to customer inquiries regarding products, compatibility, ordering, and order status.
- Collaborate with internal operations, procurement, and fulfillment teams.
- Monitor open quotes and maximize quote-to-order conversion.
- Support new product introductions, promotions, and end-of-life transitions.
- Maintain relationships with OEM manufacturers, AT&T sellers and partners.
- Resolve customer issues with internal and external stakeholders.
- Provide product knowledge on wireless, mobility, and IoT solutions.
- Ensure compliance with AT&T SPEED processes and SLAs.
- Maintain accurate CRM/ERP records.
- Support strategic sales initiatives and account growth.
Knowledge & Experience Requirements:
- Bachelor's degree preferred or equivalent experience.
- 35+ years in wireless, IoT, mobility, distribution, or technology sales.
- Experience with B2B sales and channel partners.
- Knowledge of wireless devices, networking, and IoT technologies.
- Experience with OEMs and distributors.
- Excellent communication and consultative selling skills.
- Strong organizational, analytical, and problem-solving abilities.
- Experience with Microsoft Office and CRM/ERP systems.
- AT&T business sales or carrier ecosystem knowledge preferred.
- FirstNet, mobility, or enterprise networking experience is a plus.
Key Performance Indicators:
- Quote turnaround time
- Quote-to-order conversion
- SLA compliance
- Customer satisfaction
- Order accuracy
- Revenue influenced
Compensation: $60,000 - $70,000 plus bonus opportunity
Why Join Our Team?
- Remote/Hybrid working schedule
- 401K with a company match to help you invest in your future
- Comprehensive medical, dental, vision, and prescription plans to keep you at your best
- Hone your skills or learn new ones with tuition subsidy
We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.