Busser in West Hollywood, California at Sunset Marquis Hotel

The Sunset Marquis is a four-diamond hotel located in West Hollywood and includes Cavatina restaurant, Bar 1200, and SPA. We offer competitive benefits which include medical, dental, vision, 401(k), life insurance, complimentary onsite parking or monthly metro pass, employee meals, PTO (vacation, sick, holiday), on-the-job training, growth opportunities, discount room rates to staff, tuition reimbursement, wellness program, and more.

Are you ready to join the Sunset Marquis family? Click below to apply!

Job Summary

The Busser is responsible for maintaining a clean and pleasant dining experience by clearing, sanitizing, and resetting tables, ensuring the dining room is well-stocked and tidy. Responsible providing friendly, prompt, and attentive service.

Essential Duties and Responsibilities include:

• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Attend to guest needs and requests in an attentive, friendly, courteous, and professional manner.
• Consistently check, restock, and maintain proper par levels in server stations.
• Clear tables of dinnerware and linen during and after each service.
• Clean and sanitize tables and chairs prior to resetting after each seating.
• Maintain appropriate stock levels of glassware, silverware, and dishware.
• Refill non-alcoholic beverages as requested and needed.
• Refill salt, pepper, and other condiments, as necessary.
• Properly and thoroughly set-up all server areas and complete all opening, closing, and side work duties during shift.
• Continuously observe guests to ensure that they are satisfied with food, beverages, and service; immediately recognize and respond to guest’s needs and/or requests.
• Assist servers and runners, when needed.
• Assist with in-house events setup, breakdown, and service as needed.
• Abide by all control, regulations, laws, and procedures related to food/alcohol service, safety, and sanitation.

Competencies include:

• Displays a high level of professional integrity and ethical conduct.
• Displays professional appearance and presence, abiding by company standards.
• Maintain calmness and composure under high levels of pressure.
• Adapt to frequent change, fast paced environment, delays, or unexpected events.
• Demonstrates strong organizational and communication skills.
• Follows instructions, responds to management direction.
• Ability to perform job functions with minimal supervision.

Essential Skills, Experience, and Education include:

• High school diploma or general education degree (GED); or a minimum of 1 year of related experience; or equivalent combination of education and experience.
• Luxury hotel/fine dining experience preferred.
• High volume, fast-paced restaurant/bar experience preferred.

Certificates, Licenses, Registrations

• High school diploma or general education degree (GED); or a minimum of 1 year related experience; or equivalent combination of education and experience.
• Luxury hotel/fine dining experience preferred.
• High volume, fast-paced work environment experience preferred.
• Aloha experience is a plus.
• Open Table experience is a plus.
• Food Handlers card is required.
• Training for Intervention Procedures (TIPS) Certification is a plus.
• Responsible Beverage Service (RBS) certification is a plus.
• Proficient in English- verbal and written.
• Must have flexible work availability- all shifts, weekdays, weekends, and holidays.

Other Qualifications

• Must be able to pass drug and background screening.
• Must have flexible work availability- all shifts, weekdays, weekends, and holidays.

Physical Demands

• The employee will frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.