HIM Ambulatory Specialist in ROCHESTER, New York at Rochester Regional Health

JOB TITLE: HIM Ambulatory Specialist

STATUS: Full-Time

LOCATION: SCHI - Brighton - 2365 South Clinton Avenue, Suite 100, Rochester, NY 14618

DEPARTMENT: Coding/Clinical Documentation

SCHEDULE: M-F; 7:30 AM - 4:00 PM or 8:00 AM - 4:30 PM

SUMMARY

Maintains the confidentiality, security, and integrity of medical records according to Rochester Regional Health policies along with State and Federal regulations. Duties include application of a variety of work methods, familiarity with the department and the following of pertinent policies, practices, procedures, and government regulations. Supports the daily operations of the practice by ensuring that patient needs are being met. Performs a variety of duties to include, but not limited to, data entry, scanning, faxing, copying, mailing, phone calls, chart boxing, provided direction and training to team members as instructed by leadership. Assists in a customer service manner by interacting with patients, families/personal representatives, and RRH Staff.

RESPONSIBILITIES

• Provide excellent customer service by assisting patients, providers, and external partners
• Process and track Release of Information (ROI) requests while ensuring HIPAA compliance
• Handle incoming calls, mail, faxes, and electronic in-basket messages
• Scan, index, quality check, and maintain electronic medical records
• Manage paper records, including retrieval, storage, retention, and destruction
• Ensure the accuracy, security, and accessibility of medical records
• Collaborate with vendors and internal departments to resolve record-related issues
• Support additional Health Information Management (HIM) functions as needed

ATTRIBUTES

• Associate's degree in Health Information Management, Business, IT, or related field (preferred)
• Experience with Epic, Cerner, Meditech, or other EMR systems
• Proficiency in Microsoft Office and document management software
• Knowledge of HIPAA and state/federal health information regulations
• Strong computer, customer service, and communication skills
• Highly organized with strong attention to detail
• Critical thinking and problem-solving abilities
• Ability to prioritize, multitask, and work independently
• Ability to maintain confidentiality and meet deadlines under pressure

MINIMUM QUALIFICATIONS:

• High school Diploma
• 1+ years of experience in Health Information Management, Customer Service-related industry, or other Healthcare setting

PHYSICAL REQUIREMENTS: Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67–100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license.

PAY RANGE: $17.75 - $20.25

The listed base pay range is a good faith representation of current potential base pay for successful applicants. It may be modified in the future. Pay is determined by factors including experience, clinical licensure date, relevant qualifications, specialty, internal equity, location, and contracts.