Production Supervisor in PORTLAND, Maine at SFX America

PORTLAND, ME

Summary

The Production Supervisor oversees the daily production activities by managing workload, on-time delivery, workflow and coverage, employee training, performance and engagement, and compliance and safety.

Duties/Responsibilities

· Ensures we meet 100% SLA daily.

• Supervises the daily workload, employees, and the daily workflow from setup to completion. Collaborates with leadership to ensure adequate coverage and disbursement of work across the team.
• Responsible for onboarding new hires and providing ongoing employee coaching and training. Identifies employee gaps and executes performance improvement plans to resolve them. Determines cross-functional training limitations and expands the team’s capabilities to reduce business risk.
• Proactively communicates with team members (including direct reports, peers, and management) and provides honest, thoughtful, and constructive feedback. Escalates employee issues to leadership and Human Resources.
• Assists in printing, inserting, metering, folding/cutting, inbound mail scanning, and handwork activities to meet service level agreements.
• Adheres to standard operating procedures in all operations and activities.
• Initiates the investigation of production issues and works with leadership to resolve and implement corrective and preventative actions.
• Monitors and enforces safety requirements and is an active member of the Safety Team
• Ability to fill in for leadership as needed.
• Maintains a neat and orderly facility, conducts periodic inventory counts, and monitors stock levels and reorder points.
• Acts as liaison between production operations and the client services team.
• Organizes incoming work for printers and inserters, pulls and stages materials for operators, manages changes and expedites on jobs in production, and completes quality sign-offs on print production before and after insertion.
• Creates, monitors and follows IT and machine maintenance tickets through to completion to maximize throughput and uptime.
• Oversees dropout and reprint processes to ensure proper reconciliation on all mailings.
• Prepares mail for nightly pickup.

Required Skills/Abilities

· Ability to manage a significant workload while producing quality work in a fast-paced environment with interruptions and deadlines.

• Experience leading production teams in a high-volume transactional environment.
• Excellent organization, communication, leadership, and interpersonal skills.
• Highly skilled with computers and technology (especially Microsoft Office), with the ability to adapt to new software and systems
• Demonstrated ability to train and oversee quality controls.
• Self-directed, continually looking for ways to improve work, eager to learn and grow.
• Knowledgeable in basic math, fractions, and percentages.
• Driver’s License

Education and Experience

· BA in Manufacturing or Business and/or equivalent combination of education and experience.

• 3+ years of supervisory experience in a manufacturing setting.
• Experience with color printing and/or mail inserting equipment strongly preferred.
• Lean manufacturing experience preferred.

Physical Requirements

· Frequently lift 10-20 lbs. and up to 50 lbs. occasionally

• Ability to stand for 10-12 hours.
• Bend, push, and pull carts.

Hours: 3:00pm - 12:00am