Retail Sales Associate 1 in Lakeside, Oregon at Gold Beach Lumber Yard, Inc

Retail Sales Associate 1

Position Summary

The Retail Sales Associate 1 creates a helpful, welcoming customer experience while supporting sales, merchandising, inventory, and daily store operations. This position listens to customer needs, recommends appropriate products and solutions, processes transactions accurately, and maintains a clean, safe, and well-stocked sales floor.

The successful associate demonstrates Gold Beach Lumber Yard's Core Values through dependable service, teamwork, product learning, honest communication, and genuine engagement with customers and coworkers.

Essential Duties and Responsibilities

Customer Service and Sales

Follow the company's Seven Steps of Customer Service and greet customers promptly and respectfully.

Ask questions to understand each customer's project, product needs, budget, and timeline.

Recommend products and practical solutions within the associate's level of knowledge and seek assistance when needed.

Help customers locate merchandise in the store and online, and assist with special orders when appropriate.

Answer telephone calls confidently and connect customers with the appropriate person or department.

Communicate product availability, pricing, promotions, order status, and expected timelines clearly and accurately.

Build positive customer relationships that encourage trust, repeat business, and referrals.

Transactions and Order Support

Process cash, charge, account, return, and exchange transactions accurately in accordance with company procedures.

Prepare quotes, sales orders, special orders, and related documentation accurately within assigned authority.

Protect customer and company information and follow cash-handling, account, and fraud-prevention procedures.

Coordinate with coworkers and other departments to support order completion and timely customer follow-up.

Merchandising and Store Operations

Stock, face, price, and maintain assigned areas so merchandise is organized, accessible, and presented professionally.

Maintain awareness of current promotions, advertisements, featured products, and seasonal priorities.

Assist with receiving, processing, and putting away shipments, including keeping receiving and back-stock areas clean and organized.

Monitor shelves for low inventory, misplaced product, damaged merchandise, pricing concerns, and safety hazards; report or resolve concerns promptly.

Support daily operational goals and priorities assigned by store management.

Maintain clean aisles, counters, displays, work areas, and customer-facing spaces.

Product Knowledge and Teamwork

Continually develop knowledge of lumber, hardware, tools, building materials, and related products and services.

Stay informed about new products, technology, industry practices, and relevant competitor offerings.

Share accurate information and communicate effectively with other sales associates, the yard, receiving, delivery, and management teams.

Participate in meetings, training, and coaching and apply feedback to improve performance.

Contribute to a respectful, dependable, and team-focused work environment.

Perform other related duties as assigned to support customers and store operations.

Supervisory Responsibilities

This position has no direct supervisory responsibilities.

Ability to frequently bend, reach, stretch, squat, crouch, kneel, climb, and work in other positions necessary to stock and assist customers.

Ability to frequently lift and carry up to 30 pounds and occasionally lift or move up to 100 pounds, with assistance or equipment when required by safe-work practices.

Ability to safely climb and descend ladders and step stools.

Ability to work indoors and outdoors in varying weather and temperature conditions.

Ability to communicate with customers and coworkers and to use store systems and equipment necessary for the role.

Travel

Regular travel is not required. Occasional local travel may be requested for training or business needs.

Success Measures

Customers receive timely, accurate, and respectful service.

Transactions, orders, and customer follow-up are completed accurately and reliably.

Assigned areas remain safe, clean, organized, priced, and stocked.

Product knowledge and proficiency with store systems continue to improve.

The associate communicates well, supports coworkers, and consistently demonstrates the company's Core Values.

Required Qualifications

High school diploma or GED preferred, or an equivalent combination of education and experience.

Customer service, retail, sales, hardware, lumber, construction, or building-materials experience preferred.

Ability to learn point-of-sale, inventory, order-entry, and related retail computer systems.

Basic math skills and the ability to handle transactions and product quantities accurately.

Ability and willingness to work a flexible schedule that may include mornings, evenings, weekends, and holidays based on business needs.

Knowledge Skills and Abilities

Customer and Communication Skills

Friendly, professional, and service-focused approach with customers and coworkers.

Clear verbal and written communication and active listening skills.

Ability to explain products and options in practical, easy-to-understand terms.

Sound judgment when resolving routine concerns and knowing when to involve management.

Organization and Reliability

Strong attention to detail and commitment to accurate work.

Ability to organize tasks, manage changing priorities, and follow through on customer commitments.

Dependable attendance, punctuality, and readiness to work as scheduled.

Ability to work independently while contributing to shared team goals.

Safety and Store Awareness

Commitment to safe work practices and compliance with company policies and procedures.

Awareness of customers, equipment, merchandise, and changing conditions in indoor and outdoor work areas.

Ability to identify and promptly report unsafe conditions, damaged merchandise, and operational concerns.

Core Values

Integrity: Act honestly, take responsibility, protect company and customer information, and follow through on commitments.

Community: Create a welcoming environment and support the customers, coworkers, and communities we serve.

Engagement: Listen with genuine interest, participate fully, communicate openly, and contribute to team success.

Experience: Use product knowledge, thoughtful service, and continuous learning to create a positive customer experience.