Support Staff in Lufkin, Texas at Burke Center

Location: Angelina Mental Health Clinic - Lufkin, TX
Position Number: 72
Salary: $28,329 annually

About the Role
Burke is seeking a professional and organized Support Staff member to join the team at the Angelina Mental Health Clinic in Lufkin, TX. This position serves as a key point of contact for consumers, visitors, and staff while supporting the daily administrative operations of the clinic.

The Support Staff position is responsible for maintaining confidential information, providing excellent customer service, assisting with office operations, and supporting clinical and administrative staff. This role reports directly to the Administrative Manager.

What You'll Do
- Answer and manage multi-line telephone systems while providing excellent customer service
- Direct calls appropriately and provide information regarding Burke services
- Maintain effective working relationships with consumers, visitors, and staff
- Perform data entry and maintain accurate records
- Process, maintain, and scan records into electronic systems
- Assist with gathering data and completing reports for management
- Manage office supplies, equipment, and vehicles
- Maintain confidential information in accordance with agency policies and procedures
- Perform miscellaneous administrative and office support duties as assigned

What We're Looking For

Required:
- Graduation from an accredited high school or its equivalent
- One (1) consecutive year of responsible general office experience
- Receptionist experience and computer skills
- Strong verbal and written communication skills
- Valid Texas driver's license

What Helps You Stand Out
- Two (2) or more consecutive years of receptionist or office experience
- Proficiency in Microsoft Word and Excel
- College coursework in the Human Services field
- Six (6) months of clerical experience in a medical and/or mental health setting
- Experience with medication management and medical terminology
- Bilingual skills

Key Skills
- Customer service and communication
- Multi-line phone system management
- Data entry and record maintenance
- Organization and attention to detail
- Confidentiality and professionalism
- Teamwork and administrative support

Work Schedule
- Monday-Friday
- 8:00 AM - 5:00 PM

Licenses & Certifications
- Valid Texas driver's license required

Physical Requirements
- Visual and auditory skills sufficient to interact with consumers and staff
- Ability to type efficiently and utilize computer systems
- Ability to sit or stand for prolonged periods
- Ability to bend, reach, and lift up to 25 pounds while carrying charts, supplies, and equipment
- Fine motor skills required for legible writing and documentation

Why Burke?
Join a mission-driven organization dedicated to providing quality behavioral health services across East Texas. As a Support Staff team member, you will play an important role in supporting clinic operations, assisting consumers and staff, and helping ensure individuals receive timely access to needed services.

Equal Opportunity Employer Statement
Burke is an Equal Opportunity Employer and does not discriminate based on race, color, gender, sexual orientation, national origin, religion, age, or disability unless such characteristics are bona fide occupational requirements.

Applicants must provide proof of identity and employment authorization as part of the hiring process. All final candidates are subject to background and driving record checks as part of Burke's pre-employment screening process.