Commercial Account Manager in London, England at ThoughtSpot

ThoughtSpot is a Data & AI platform that helps companies turn data into enterprise advantage. We're Gartner MQ leaders with more than 1,000 customers globally and offices in Mountain View, Chicago, London, Bangalore, Sydney, and Tokyo.

The Role:

As a Commercial Account Manager, you'll own and grow a book of commercial accounts across the ThoughtSpot portfolio, driving renewals, expansion, and net new revenue within your patch. You'll be the primary relationship owner for your customers — not a handoff in a longer chain — which means their success and their spend both sit with you.

This is a relationship business, not a transactional one. Our word is our bond: we set commitments with customers and we keep them, and when something changes, we say so early — no surprises, no excuses.

What You’ll Do:

• Own a portfolio of commercial accounts, managing the full post-sale relationship from onboarding through renewal and expansion.
• Build and execute account plans that identify growth opportunities across the ThoughtSpot product portfolio.
• Run renewal and upsell/cross-sell motions against [quota/target — to be provided], forecasting accurately and consistently.
• Partner with Customer Success, Solutions Engineering, and Product to ensure customers realize value and stay ahead of risk.
• Negotiate commercial terms and contracts in line with company pricing and approval guidelines.
• Maintain accurate pipeline and account data in the CRM, and report on account health and revenue trends.

What You Bring:

Required

• Experience in a commercial account management, sales, or customer success role, ideally in B2B SaaS.
• Track record of managing renewals and driving expansion revenue within an existing book of business.
• Strong negotiation and relationship-management skills with both economic buyers and technical stakeholders.
• Comfortable operating with pace — we measure progress in days, not weeks, and we'd rather ship a 70%-right plan today than a perfect one next month.
• Right to work in the UK.

Preferred

• Experience selling or managing accounts in analytics, BI, or data platforms.
• Familiarity with land-and-expand motions in enterprise or mid-market SaaS.

Spotters are expected in-office 3+ days per week to be part of the energy of their local team. Momentum compounds when we're in the room together with faster decisions, sharper problem-solving, and the kind of peer learning that doesn't happen over a screen. Being in-office is our default way of working, with flexibility available where it's genuinely needed.

The world’s most innovative companies turn to ThoughtSpot’s AI-Powered Analytics to put data in the hands of everyone, from the C-suite to the frontline. With simple, natural language search and AI, anyone can ask questions, discover insights, and act with confidence. Unlike legacy tools that sacrifice performance for complexity, ThoughtSpot is intuitively designed for every business user while being built to handle the most complex, large-scale data, wherever it resides. This unique combination of speed and simplicity is why enterprise leaders trust ThoughtSpot to transform decision-making into a truly data-driven culture.

At ThoughtSpot, we’re a curious, data-driven bunch. We believe the world works better when everyone has access to facts. That’s why we build products that make asking and answering data questions as natural as having a conversation.

Spotters are expected to demonstrate AI literacy and workflow integration to include to ability to:

• Comfortably and confidently integrate artificial intelligence into their daily workflow to increase productivity and quality.
• Hands-on experience to leverage AI tools (industry-leading LLMs) to increase productivity, automate routine tasks, and improve work quality.
• Speak to the experience of using AI for research, content creation, and document summarization while maintaining ownership of judgment and final decisions.
• Write effective prompts to get the most accurate and creative results from AI tools.

Spotters are expected to exemplify these key traits and AI Mindset:

• Curiosity in exploring new AI tools
• Adaptability to quickly learn and implement new, emerging AI technologies
• Critical thinking to know when to identify when AI should be used versus when human judgement is necessary

This combination of curiosity, adaptability, and discernment defines the AI mindset, and it’s required for every role at ThoughtSpot.

At ThoughtSpot, we believe AI is a necessary and essential part of how we work. Every role, across every team, is expected to be fluent and comfortable with using AI to do their best work.

All Spotters are expected to experiment with ThoughtSpot’s AI tools (like Spotter and SpotterViz) and leading industry LLMs to streamline workflows, enhance output, and uncover new insights. Whether drafting content, analyzing data, or summarizing documents, AI is a daily partner. We value curiosity, openness to learning, and thoughtful application of AI to create real value. Training and resources are provided so every Spotter can confidently create with AI.

At ThoughtSpot, diverse teams build better products. Complex data problems need many perspectives, not just one. We welcome different backgrounds, identities, and experiences, and we work to create a place where everyone can be themselves and do their best work. If this role excites you and you believe you’re a strong match, we encourage you to apply.

ThoughtSpot is the Agentic Analytics Platform that empowers every enterprise to transform insights into action, on a mission to make the world more fact driven. We hire people with unique identities, backgrounds, and perspectives - this balance-for-the-better philosophy is key to our success. When paired with our culture of Trust, Customer Obsession, Innovation and Intensity, ThoughtSpot cultivates a respectful culture that pushes norms to create world-class products. If you’re excited by the opportunity to work with some of the brightest minds in the business and make your mark on a truly innovative company, we invite you to read more about our mission, and apply to the role that’s right for you.