Supv I - Contract Services in JONESBORO, Arkansas at Summit Utilities

Join our growing team and discover why Summit Utilities, Inc. continues to earn national and regional recognition as an employer of choice. Our recognitions include Best Places to Work in Maine (2019–2025); Best Places to Work in Arkansas (2020, 2023, 2025); Best Places to Work in Oklahoma (2022–2025); Best Places to Work in Missouri (2023 and 2026); Best Places to Work in Colorado (2025); Forbes America’s Best Small Employers (2023); and, most recently, Proud and Purposeful Employer (2026).

Summit is a growing natural gas utility that is committed to delivering reliable energy to homes and businesses in Arkansas, Colorado, Maine, Missouri, Oklahoma, and Texas. Being part of the Summit team means embracing excellence and innovation, committing to safety each and every day, and doing all that we can to serve each other, our customers, and the communities where we live. We aim to bring warmth and energy to everything we do.

We have an exciting opportunity for a Supervisor of Contract Services (SGL34) in Jonesboro, AR.

POSITION SUMMARY

As the Supervisor of Contract Services, you will provide general business and technical expertise to coordinate and support the contract work activities within the framework of the company’s contracting process. This position will also: supervise inspector(s) to ensure compliance with standards, procedures, and contracts; act as liaison between operations, contractor, various internal work groups and external clients to facilitate the delivery of services and develop operations solutions, prepares reports, performs studies, initiates special projects, and makes recommendations to management on continuous process improvement and optimal utilization of the contract resources.

PRIMARY DUTIES AND RESPONSIBILITIES

• Supervise contract work activities to ensure compliance with standards, procedures and contracts.
• Assist with proper assignment and completion of contract work.
• Provide support with process issues to optimize contract work.
• Resolve billing disputes or other issues within approval level.
• Provide support with the administration of blanket contracts which may include, but is not limited to bid solicitation, overall pricing unit comparison and field visits to ensure proper application of defined pricing units.
• Assign contract work to get the maximum competitive advantage based on best practices, sound decision making and prudent risk management.
• Distribute work in a manner that is fair and equitable to CNP and the service providers.
• Discuss quality or non-compliance issues with the service providers as required.
• Recommend solutions to operational issues to improve the efficiency of existing processes.
• Maintain open dialogue with districts and engineering to provide necessary contract resources.

POSITION QUALIFICATIONS

EDUCATION AND WORK EXPERIENCE

• Requires a high school diploma or the equivalent knowledge of English, mathematics (addition, subtraction, multiplication, division, fractions, and percentages), punctuation, grammar, and spelling.
• Preferred candidate will have a minimum of seven (7) years of experience in one of the following: gas and/or electric operations, accounting, engineering, or related field. A bachelor’s degree may be substituted for up to four (4) years of experience.

KNOWLEDGE, SKILLS, ABILITIES

• Provide a valid state driver's license and present and maintain a good driving record and to operate company vehicles safely and in compliance with applicable laws and company policies.
• Manage the installation, repair and maintenance of gas mains, services, stations, and/or small/large meter loops.
• Demonstrate knowledge of Company policies, procedures, processes and all regulations and rules related to pipeline operations.
• Manage multiple projects and priorities.
• Respond well to changing priorities.
• Solve operations problems with logical solutions.
• Demonstrate leadership skills and produce results through others while maintaining a high level of morale.
• Motivate self, accomplish tasks, and achieve goals with minimal supervision including self-directed learning.
• Exercise discretion, tact, and good judgment in dealing with customers, the public, vendors, and employees.
• Utilize mainframe systems and personal computer software proficiently such as electronic mail, spreadsheets, and word processing.
• Demonstrate and utilize excellent oral and written communication skills, strong interpersonal skills and listening ability to communicate effectively with clients, vendors, and co-workers.
• Work well independently or in a team-based environment to accomplish assignments and achieve objectives.
• Demonstrate commitment to compliance with applicable laws and regulations, the Company’s Ethics and Compliance Code of Conduct, and other Company policies and procedures and do so consistently, take all required training courses and do so timely.
• Demonstrate respect for all individuals, adhere to the Company’s values and business practices and do both consistently.

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.

Summit offers competitive pay and medical/dental/vision and other benefits that provide flexibility, choice, and support to our employees when they need it most. We understand that home and family are essential pieces of your life, and our benefits are designed to support you both at work and at home.

Summit Utilities, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status and will not be discriminated against on the basis of disability or veteran status.