Account Manager in Lebanon, Ohio at GMi Companies Inc
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Job Description
Job Title: Account Manager (Ghent & Ghent Healthcare)
Department: Customer Experience/Sales
Manager: Customer Experience Supervisor
FLSA: Exempt Job Status: Full Time
Job Duties & Responsibilities: Include the following, as well as other duties that may be assigned.
What You Will Be Doing:
High sales/customer service focus combined with high attention to detail is a must. The Account Manager position is responsible for the day-to-day activities of account management (speaking with customers to confirm expectations, finding upselling opportunities and responsible for overall satisfaction of doing business with us). The Account Manager serves as the primary inside contact for the dealer during the path to purchase and works with the other support functions (design, sales, operations, etc.) to ensure that dealer needs are met and customer satisfaction is achieved.
Specific Responsibilities in Relationship to Ghent and Ghent Healthcare:
General Responsibilities:
Qualifications: Must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education & Experience: Associate degree (Bachelor’s degree preferred) or equivalent progressive customer service/sales professional experience. Minimum four years customer service/sales related environment preferred.
Knowledge and Competencies: The following key competencies represent qualities, traits and behaviors that a successful employee will exhibit. This list is not exhaustive, as other qualities, traits and behaviors are desired.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel. The employee is frequently required to sit for long periods of time, talk or hear. The employee is regularly required to stand, walk and occasionally stoop, kneel, or crouch and may occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to focus. Ability to travel if necessary (10% domestic travel).
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Normal office environment. The performance of this position requires exposure to manufacturing areas where under certain areas require the use of personal protective equipment such as safety glasses and proper footwear. However, travel to trade shows or customer locations will expose you to different climates.