Patient Access Registrar Lead in Sheridan, Wyoming at Sheridan Memorial Hospital

Patient Access Registrar Lead

ABOUT SHERIDAN MEMORIAL HOSPITAL

At Sheridan Memorial Hospital, we proudly rank in the top 13.6% of U.S. hospitals, recognized by the Centers for Medicare and Medicaid Services. With over 850+ dedicated employees and 100+ expert providers across 25 specialties, we are committed to exceptional, patient-centered care. Set in northern Wyoming’s stunning Big Horn Mountain foothills, Sheridan offers outdoor adventure and community charm. Our hospital combines cutting-edge technology with a collaborative, innovative culture. Join a team that values your skills, fosters growth, and empowers you to impact lives meaningfully. Apply today and be part of Sheridan Memorial Hospital’s mission of excellence!

Benefits Include:

• Medical, Dental, and Vision Insurance
  
  
  
  • Low deductibles and out-of-pocket costs
  
  
  • Coverage begins the month after you start
  
  
  


• Tuition Assistance
  
  
  • Available after one year of employment
  
  
  


• Retirement Match
  
  
  • 6% match with full vesting after 3 years
  
  
  


• Generous PTO and Sick Time


• Employer-Paid Life Insurance


• Short-Term Disability Coverage


• Employee Assistance Program (EAP)

Benefits and eligibility vary by position; exclusions may apply.

JOB SUMMARY
The Patient Access Lead serves as a team lead and primary resource for front-line Patient Access staff, supporting the Patient Access Supervisor and Manager. This role combines advanced registration expertise with leadership responsibilities, including training support, scheduling coordination, audits, and real-time operational problem-solving across multiple access points. Time allocation is expected to be approximately 25% administrative responsibilities and 75% frontline duties, based on operational needs.
ESSENTIAL DUTIES/RESPONSIBILITIES MINIMUM QUALIFICATIONS

Team Leadership & Support

• Serve as Team Lead and assistant to the Patient Access Supervisor and Manager.


• Coordinate daily staffing across multiple registration desks to ensure coverage, breaks, and timely patient service.


• Assist with staff scheduling.


• Serve as a resource and backup for other admitting and registration departments.


• Provide real-time guidance, coaching, and support to staff.


• Bring process improvement ideas forward for the registrars.


• Assists with evaluating EMR workflows, upgrades, and readiness.


• Takes rotating weekend call to support staff with questions or concerns.

Registration & Customer Service

• Create a positive impression for every patient, family member, visitor, and staff member.


• Perform pre-registration, registration, routing, and escorting functions.


• Accurately collect demographic, emergency, and insurance information.


• Explain consent forms, Patient Rights, and hospital documentation; obtain signatures professionally and respectfully.


• Perform eligibility verification, insurance validation, and financial clearance processes.


• Conduct courteous and professional telephone interactions to promote excellent customer service.


• Escort patients and visitors and provide physical assistance as needed.


• Perform limited cashiering duties, including payment collection, petty cash reimbursements, and making change.

Systems & Technical Expertise

• Serve as a super user for Cerner Registration and Scheduling, Experian, Varian, Suite Scheduler and other necessary applications.


• Demonstrate advanced knowledge of the EMR, scanning documentation accurately and alerting appropriate staff to errors.


• Learn and maintain proficiency in all current registration desks and future Patient Access functions.


• Utilize Infor for supply ordering for all Patient Access desks.

Training & Quality

• Assists Patient Access Manager / Supervisor with new hire selection, interviews, onboarding, and training.


• Assists with new hire and ongoing staff training.


• Perform registration audits, including auditing new staff, and provide education on errors.


• Assist with registration error communications and staff education.


• Actively participate in performance improvement, Lean initiatives, Rapid Improvement Events (RIEs), and Simplified A3 projects.


• Compliance & Professional Standards


• Conduct all activities in accordance with hospital mission, values, and regulatory requirements.


• Maintain compliance with EMTALA, HIPAA privacy and security, payer requirements, and revenue cycle procedures.


• Maintain a professional atmosphere for patients, families, and staff.


• Proactively address patient concerns and seek solutions without prompting.

Professional Development

• Participate in continuing education (e.g., Certified Healthcare Access Associate – NAHAM, Medical Terminology).


• Maintain industry knowledge and apply best practices to daily operations.
  
  

POSITION QUALIFICATIONS

Education / Experience / License and Certifications

• Minimum of High School Diploma or GED, required.


• Minimum of 2 years of related experience, preferred.


• Knowledge of applicable rules, regulations, statutes, policies and procedures, and ability to determine appropriateness of compliance in situations.

Additional Skills

• Basic computer knowledge


• Proficient in the use of Process Improvement practices.


• Excellent written and verbal communication; proficient use of English language.


• Exercises a high degree of initiative, judgment, and discretion.


• Demonstrates solid abilities to analyze situations accurately and taking effective action.


• Establishes and maintains effective work relationships establishing and maintaining effective working relationships.


• Proficient in organizing work, delegating and achieving goals and objectives.


• Demonstrates high level of judgment and discretion in developing, interpreting, and implementing policies and procedures.