Loss Mitigation Specialist in SANDY, Utah at Mountain West Financial, LLC

The Loss Mitigation Specialist is responsible for assisting delinquent mortgage borrowers by evaluating financial hardship situations and identifying appropriate retention and liquidation solutions. This position serves as the primary point of contact for borrowers seeking mortgage assistance and ensures compliance with company guidelines throughout the loss mitigation process. The specialist works closely with borrowers, attorneys, housing counselors, investors, and internal departments to minimize foreclosure activity while maximizing home retention opportunities and protecting investor interests.

Essential Duties and Responsibilities

Borrower Assistance & Case Management

Serve as the primary contact for borrowers experiencing financial hardship.

Conduct borrower interviews to assess financial circumstances and determine available loss mitigation options.

Explain available workout solutions, including repayment plans, forbearance agreements, loan modifications, partial claims, short sales, deeds-in-lieu, and other alternatives.

Maintain consistent communication with borrowers regarding application status and required documentation.

Provide exceptional customer service while managing sensitive financial situations.

Application Review & Analysis

Review financial packages for completeness and accuracy.

Analyze income, expenses, assets, liabilities, and hardship information.

Calculate borrower eligibility based on investor and insurer requirements.

Evaluate loss mitigation applications in accordance with agency, GSE, government, and private investor guidelines.

Prepare recommendations for approval, denial, or alternative workout solutions.

Compliance & Documentation

Maintain accurate loan servicing records and documentation.

Issue required borrower notices and correspondence within regulatory timeframes.

Monitor application timelines to ensure adherence to servicing standards.

Support internal audits, quality reviews, and regulatory examinations.

Portfolio Management

Manage an assigned pipeline of delinquent and defaulted loans.

Track and prioritize accounts based on delinquency status and investor deadlines.

Coordinate with foreclosure, bankruptcy, collections, and legal teams as necessary.

Escalate complex cases and exceptions to management for review.

Monitor active workout plans and ensure proper servicing administration.

Collaboration & Process Improvement

Work closely with servicing departments, investors, attorneys, and third-party vendors.

Participate in training and continuing education regarding investor guideline updates.

Identify opportunities to improve operational efficiency and borrower experience.

Assist with special projects and departmental initiatives.

Qualifications

Education

High school diploma or equivalent required.

Experience

2–5 years of mortgage servicing, collections, default servicing, or loss mitigation experience preferred.

Experience reviewing financial documentation and borrower hardship packages.

Familiarity with FHA, VA, USDA, Fannie Mae, Freddie Mac, and private investor requirements preferred.

Spanish Speaking preferred but not required

Knowledge, Skills, and Abilities

Strong understanding of mortgage servicing and default management processes.

Knowledge of loss mitigation programs and foreclosure prevention solutions.

Excellent verbal and written communication skills.

Strong analytical and decision-making abilities.

Ability to manage a high-volume pipeline while maintaining quality standards.

Proficiency with mortgage servicing systems and Microsoft Office applications.

Strong organizational skills and attention to detail.

Ability to maintain professionalism when handling difficult borrower situations.