Customer Service Rep in Ringwood, New Jersey at Toilets To Go LLC

About Us: We specialize in providing high-quality portable toilet solutions for various events, construction sites, and other temporary needs. We are committed to delivering exceptional service and maintaining our reputation as a leader in the industry.

Core Values:

· Safety: We commit to a culture of safety, continuously striving to exceed industry standards and protect our team through every step of our operations.

· Problem Solver: Our employees are empowered to be proactive problem solvers, innovating from within to streamline processes and enhance our services.

· Commitment: We are committed to our industry, our customers and our colleagues by ensuring that every team member is engaged and aligned with our company’s goals.

· Trustworthiness: We build trust through accountability and transparency, thereby fostering a workplace where integrity is the cornerstone of our internal practices.

Job Summary: We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for assisting customers with inquiries, managing service requests, and ensuring a high level of satisfaction with our portable toilet services.

Key Responsibilities:

• Customer Support: Address customer inquiries via phone, email, and chat regarding service availability, product features, pricing, and other related concerns.
• Order Management: Process service requests and orders, including scheduling deliveries and pickups of portable toilets.
• Problem Resolution: Handle and resolve customer complaints or issues in a timely and professional manner.
• Information Management: Maintain accurate records of customer interactions, transactions, and service requests in our CRM system.
• Coordination: Collaborate with field staff and other departments to ensure timely and accurate service delivery.
• Product Knowledge: Stay informed about our portable toilet products and services to effectively assist customers and provide accurate information.
• Feedback Collection: Gather customer feedback and report trends or recurring issues to management for continuous improvement.

Skills and Qualifications:

• Experience: Previous experience in customer service, preferably in the service or rental industry. Experience with portable toilets is a plus.
• Skills: Excellent communication and interpersonal skills, strong problem-solving abilities, and proficiency in using CRM software and Microsoft Office Suite.
• Attributes: Patient, highly detail-oriented with data accuracy, and able to handle high-pressure situations with a positive attitude.
• Education: High school diploma or equivalent; additional education or certifications in customer service or related fields are a plus.