Marketing Admin (Contract) in Kota Jakarta Selatan at bukuwarung

BukuWarung is Southeast Asia's fastest-growing startup, building the digital backbone for 60 million MSMEs across Indonesia. Through digital bookkeeping, online storefronts, and integrated payments (EDC, PPOB, QRIS, and lending), we help small business owners run and grow their businesses with confidence.

We're backed by leading global investors including Peter Thiel's Valar Ventures, Goodwater Capital, Y Combinator, AC Ventures, Quona Capital, East Ventures, Golden Gate Ventures, and Rocketship.vc, alongside angel investors from Stripe, PayPal, Plaid, Grab, Gojek, Meta, Airbnb, and Mastercard.

As our Marketing Admin, you'll be the friendly, reliable voice inside BukuWarung's Top Influencer WhatsApp groups — the front line connecting our biggest partners to the support they need. You'll keep conversations moving, resolve merchant issues quickly, and know exactly when and how to escalate. If you're organized, communicate with warmth and clarity, and enjoy being the person people can count on, this role is built for you.

• Actively monitor and respond to BukuWarung's Top Influencer WhatsApp groups,

• Resolve merchant issues raised in-group, following BukuWarung's internal SOPs and escalation flow.

• Escalate unresolved or complex issues to the right internal team promptly and with clear context.

• Maintain tidy, up-to-date documentation of conversations, issues, and resolutions in Google Sheets/Docs.

• Track and hit response-time targets, helping the team consistently deliver a fast, positive support experience.

• At least 1 year of experience in a support/admin role (customer support, community, or operations background welcome).

• Bachelor's degree (S1) or equivalent.

• Strong communication skills — clear, warm, and professional, especially in written chat.

• Comfortable working in Google Sheets, Google Docs, or similar tools.

• Organized and detail-oriented, with a genuinely tidy approach to documentation.

• Disciplined, dependable, and takes full ownership of the work assigned.