CUSTOMER SERVICE ASSOCIATE in Peru, Indiana at TSHIRTS.COM, LLC

American Stationery has been crafting timeless, personalized stationery from our Peru, Indiana facility for more than 100 years. Our team of skilled artisans, printers and designers creates custom note cards, invitations and monograms that help customers celebrate life's most meaningful moments. We're a passionate crew dedicated to craftsmanship, quality and creating products worth cherishing — and we're always looking for people who share that same care and pride in their work.

The CSR serves as the vital frontline connection between our customers and our production team, directly impacting customer retention and brand loyalty. The CSR is responsible for guiding customers through the digital shopping journey, resolving order issues, and managing post-purchase logistics.

• Provide Customers with accurate and complete information regarding products and services.

• Process orders and transactions via computer software.

• Resolve Customers’ concerns, complaints, and questions, and provide appropriate solutions.

• Interact with customers via email and phone

• Provide pricing and place orders.

• Other duties as assigned

• H.S. diploma or equivalent required.

• Must be able to type and effectively operate a computer

• The ability to distinguish between different colors

Preferred Skills

• Strong problem solving, multitasking and organizational skills.

• Strong verbal and written communication skills.

• Excellent listening skills.

• Strong problem identification and objection resolution skills.

• Ability to answer a high volume of calls and/or email daily.

• Ability to stay calm when customers are stressed or upset.

• Always maintain a positive and professional attitude towards customers.

• Must be excellent in time management.

• Ability to thrive in a fast-paced environment.

• Requires the ability to work well independently or as part of a team.

• Must have strong computer skills and have high attention to details.

• Self-motivated with high energy and an engaging level of enthusiasm.

Our Company offers a competitive salary and comprehensive benefits package including but not limited to medical, dental, vision, life insurance, short & long-term disability, PTO, and Company-paid holidays.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.