Quality Assurance Specialist I in San Antonio, Texas at MISSION PHARMACAL CO

GENERAL DESCRIPTION OF POSITION: Performs various functions related to customer complaints to ensure the integrity of Mission Pharmacal products.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Assist in the investigation of customer complaints and batch failures as required.
• Fields customer complaints from Mission Customer Service Department, Mission Pharmacal business customers, as well as other complaint sources.
• Performs complaint investigations as directed by Mission standard operating procedures.
• Works with department management and responsible parties to ensure timely completion of investigations.
• Tracks investigation-related action items to ensure completion.
• Communicates completed investigations to business customers.
• Assists the Quality Assurance Manager with audit preparation and audit support.
• Assists the Quality Assurance Manager with special projects.
• Performs additional Master Control administrative functions as assigned.
• Perform any other related duties as required or assigned.

QUALIFICATIONS, EDUCATION AND EXPERIENCE: High school diploma or GED and a minimum of 1 to 1 1/2 years of related experience and/or training. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

COMMUNICATION SKILLS: Must be able to (i) read and understand documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals; and (ii) write routine reports and correspondence.

MATHEMATICAL AND CRITICAL THINKING SKILLS: Must be able to (i) add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals; (ii) compute rate, ratio, and percent and prepare and interpret bar graphs; (iii) utilize common sense understanding to carry out written, oral, or diagrammed instructions; and (iv) deal with problems involving several known variables in situations of a routine nature.

PHYSICAL ACTIVITIES: Must be able to regularly sit; use hands to finger, handle, or feel; talk or hear; and taste or smell. Must be able to occasionally stand, walk, reach with hands and arms, stoop, kneel, crouch, or crawl; occasionally lift and/or move up to 10 pounds; and exhibit close vision, color vision, and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Mission Pharmacal Employees Receive:

• 4 Day Workweek
• Excellent Medical, Dental, & Health Benefits
• 150 Hours of PTO after 1 year of service
• 10.5 Paid Holidays