Client Care Aide (NSES) in Rockville, Maryland at The Montgomery County Coalition for the Homeless

General Description: Monitors the overall conduct and behavior of the residents in HBCAC, assists in meeting the basic needs of the residents.

Essential Duties and Responsibilities:

· Represent MCCH in the community, in accordance with the agency’s mission and vision.

· Ensures that residents are safe and secure from internal and external elements.

· Ensures that residents have all their basic supplies and needs such as toiletries, laundry detergent, etc.

· Supervises housekeeping chores done by residents to ensure cleanliness and safety of the house.

· Registers new residents into the facility

· Provides a “listening” ear for residents.

· Maintain an attitude of respect for residents of the winter shelter.

· Maintains accurate record-keeping through the documentation of all important and relevant incidences and briefs next staff at shift change.

· Monitors the conduct and behavior of residents, reporting any unusual and critical incidents to Case Aide Supervisor, Operations Manager and Program Director.

· Provides emergency intervention in response to hostile situations and crisis.

· Monitors medication of residents

· Support winter shelter program operations.

· Provides transportation services for residents in situations where the case manager is unavailable.

· Attends and participates in the monthly staff meeting and mandatory trainings.

· Performs other duties as assigned.

Required Knowledge, Skills, and Abilities:

· High school graduate or GED.

· Minimum 6 to 12 months related experience. Will consider combination of qualifications equal to educational and work experience.

· Knowledge of basic Microsoft Office (Word, Excel, and Outlook).

· Successful candidates must pass a pre-employment criminal background check.

· Strong problem-solving skills in dealing with client disputes as well as medical and behavioral challenges.

· Knowledge and experience in administering CPR and minor first aid.

· Good driving record preferred.

· Their own vehicle.

· Ability to establish and maintain positive working relationships.

· Ability to maintain professional boundaries.

· Must be able to commit to a minimum of two shifts per week and arrive promptly for your shift.

· Excellent verbal and written communication.

· Organized, reliable, motivated and able to engage challenging clients.