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What is the role of a Spring Intern - Customer Contact Center at City of Chesapeake Human Resources?

The Spring Intern - Customer Contact Center position at City of Chesapeake Human Resources is a Full-time or part-time position opportunity in the Government/Civil Service field.

Where is this Spring Intern - Customer Contact Center job located?

Chesapeake, Virginia, 23322, United States

What type of employment is offered for this Spring Intern - Customer Contact Center role?

Full-time or part-time position

Spring Intern - Customer Contact Center job near me in Chesapeake, Virginia at City of Chesapeake Human Resources | Jobs and Employment

Working Title of Vacant PositionSpring Intern - Customer Contact Center
Job Type: Seasonal/Substitute
Posting Type: Intern
Number of Vacancies: 1
Department: CUSTOMER CONTACT CENTER
Division: CUSTOMER CONTACT CENTER
Requisition Number: 2026482
Number of hours worked per week: Up to 30 hours per week
Work Schedule: Up to 30 hours per week; Flexible hours between 8:00 a.m. – 5:00 p.m., Monday – Friday. | Occasionally- Up to 1/3 of the time.
Work Site Location: Chesapeake, VA
Position Driving Requirement: N - Never
Pay Basis: Weekly
Advertised Salary:

$17.50 per hour

Job Description:

Seeking a motivated and customer-focused intern to support the City of Chesapeake’s Customer Contact Center. This position assists with responding to customer inquiries, providing information about City services, routing requests to appropriate departments, and documenting customer interactions. The internship provides hands-on experience in customer service, communication, and municipal operations.

Typical tasks include, but are not limited to:

Responds to customer inquiries by phone and email, providing courteous service and directing residents to appropriate City departments and resources.
Assists with documenting, entering, and tracking customer inquiries and service requests.
Researches City services and procedures to help provide accurate information to residents.
Communicates with residents and City employees to address questions and route concerns for resolution.
Performs data entry, maintains records, and assists with general administrative tasks and special projects.

Required Qualifications:

Must be a college student in good academic standing, or a recent college graduate (i.e., within one year of graduation).

Preferred Qualifications:

The ideal candidate is a college student in good standing – preferably a junior, senior, or graduate student -who is currently enrolled in an accredited college or university, or who has graduated within the past year.

Job Open Date: 10/16/2026
Job Close Date: 10/26/2026
Open Until Filled: No

Special Instructions to Applicants:

Students will be limited to one internship per school year.

Spring 2027 internships begin on or after January 11, 2026. The length of the internship may vary depending on the student’s availability. The student may work up to 30 hours per week for a maximum of 360 hours.

Those participating in the Internship Program will be responsible for:

Providing their own transportation to and from work;
Arriving at the work site at the time designated by supervisor;
Performing the tasks assigned by supervisor;
Demonstrating honestly, punctuality, courtesy, a cooperative attitude, appropriate dress, and a willingness to learn;
Conform to the guidelines of the internship work site.

Spring Intern - Customer Contact Center in Chesapeake, Virginia at City of Chesapeake Human Resources

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