Program Coordinator I in Toppenish, Washington at Safe Haven, Northwest Community Action Center

Join our team as a Program Coordinator I at Safe Haven, Northwest Community Action Center in Toppenish, WA!

Be part of a healthcare organization that believes in making a difference beyond medical care! We've transformed into a leading community health center in the Pacific Northwest with 40+ clinics across Washington and Oregon. We offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics.

We invite you to explore our short clips, "WE are Yakima - WE are Family" and "YVFWC - And then we grew," for a glimpse into our dedication to our communities, health, and families!

Position Highlights:

• 1.0 FTE (40 hours per week).

• $25.01-$30.64/hour DOE.

• Additional pay for your bilingual skills, paid on hours worked.

• 100% employer-paid health insurance, including medical, dental, vision, Rx, and 24/7 telemedicine.

• Profit sharing & 403(b) retirement plan available.

• Generous PTO, 8 paid holidays, and much more!

What You’ll Do:

• Coaches, mentors, and trains direct report staff to goal attainment. Provides continuous performance management and conducts employee performance evaluations. Addresses performance and/or behavior issues, clarifying expectations and providing feedback.

• Supports staff growth and development. Identifies staff training needs and creates an action plan with the employee, incorporating job performance training needs as well as mandatory training.

• Participates in the recruitment and selection of staff. Onboards new employees and provides robust orientation to outline job requirements and expectations, policies and procedures, and proper use of tools and equipment. Monitors employee onboarding to ensure fluency in job competencies.

• Under the direction of Program Coordinator II or other supervisor, assists in creating, maintaining, and implementing program workflows, policies and procedures for assigned program(s) incorporating federal, state, and local rules and regulations. Recommend improvements to current policies and procedures to improve program effectiveness and performance.

• Under the direction of a Program Coordinator II or other supervisor assists to oversees program requirements and ensures program compliance. Provides review and analysis of adherence to grant and program requirements, objectives and goals. Responds to questions regarding grant and program compliance to external sources, including State and Agency contacts.

• Provides direct services of assigned programs to patients in collaboration with staff. This includes patient outreach, program enrollment, and seminars/workshops for YVFWC patients or community participants.

• Under direction of supervisor, manages program budget and ensures expenditures are allowable and reasonable.

• Monitors, reviews, and reports on program progress and impact.

• Provides coordination for successful seminars and workshops to parent participants and community partners, including preparing participants and staff members in accessing and providing a welcoming learning environment.

• Works collaboratively with YVFWC clinic and community partners to provide services to Yakima Valley Farm Workers Clinic (YVFWC) clients. Demonstrates cultural awareness and the ability to conduct business with local agencies.

• Maintains a positive, collaborative & inclusive work environment that values a range of perspectives and approaches. Fosters a culture of employee engagement and continuous improvement.

• Monitors, using patient surveys and staff shadowing, excellence in customer service. Monitors adherence to customer services workflows and establishes goals for improving quality of services provided. Leads and manages quality improvement and customer satisfaction activities to improve delivery of services.

• Tomando Master Trainer duties (if assigned):
  Required to train and support Health Education Class Facilitators, ensure the fidelity of the curriculum and keep up to date with program changes, must maintain Tomando Master Trainer Certificate.

• Perform other duties as assigned

Qualifications:

• Associate’s Degree in Healthcare Administration, Healthcare Management, Business Administration, or Medical Office Administration.

• Two years’ experience includes working in an office environment, working with programs, working in a non-profit organization, and/or working in social services may be substituted for required education depending on the contract.

• Bachelor’s Degree in Social Work, Psychology, Education, Public Health Services Administration, or Business Administration preferred.

• One year’s experience working in an office environment, working with programs, working in a non-profit organization, and/or working in social services preferred.

• May require program specific certification post-employment.

• Spanish bilingual proficiency at Level 10 is preferred.

• This position is eligible for Bilingual Differential Compensation when an ALTA score of 10 is achieved.

• Strong public speaking skills.

• Strong event planning skills with ability to organize public and employee events.

• Strong organizational and time management skills.

• Strong relationship building skills with the ability to establish and maintain partnerships in the community and within Yakima Valley Farm Workers Clinic (YVFWC).

• Basic proficiency with a variety of computer programs including Microsoft Outlook, Word, Excel, and PowerPoint.

• Ability to work flexible hours including evenings and weekends.

• This position requires the ability to travel and have reliable transportation, with occasional overnight stays, as assigned.

• Valid Driver’s License and proof of automobile liability insurance coverage.

Our Mission Statement

“Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being.”

Our mission celebrates inclusivity. We are committed to equal-opportunity employment.