Marriott Fullerton at California State University - Front Desk Supervisor in Fullerton, California at Aimbridge Hospitality

Marriott Fullerton at California State University - Front Desk Supervisor
We are seeking a reliable PM Supervisor to support evening hotel operations and serve as Manager on Duty during nights and weekends. This position primarily works evening shifts, including Fridays and Saturdays from 5:00 p.m. to 1:30 a.m., supporting Front Desk and Night Audit operations while assisting with guest service recovery and overall hotel oversight. The role also requires flexibility to provide Night Audit coverage as needed. Prior hotel supervisory and Night Audit experience preferred, along with strong leadership, communication, and problem-solving skills.

Join Our Team as a Front Desk Supervisor

As the Front Desk Supervisor, youre the heartbeat of hospitalityleading the charge to make every guest feel genuinely welcomed and valued. Youll guide your team with energy and enthusiasm, setting the tone for service thats not just good, but unforgettable. From smooth check-ins to friendly problem-solving, youll help create an experience guests rave about. If you love leading by example and turning everyday moments into memorable ones, this is your spotlight.

KEY SKILLS/RESPONSIBILITIES

• Guest Experience Pro: Greet guests with genuine warmth and keep check-ins and check-outs smooth and stress-free. Youre the go-to for reservations, VIP requests, and making every guest feel like a star.
• Operations Maestro: Keep things running like clockwork by tracking logs, managing messages and packages, and making sure every detail is handled with professionalism and speed.
• Revenue & Rate Strategist: Stay sharp on rates, packages, and promotions, helping boost room revenue while keeping guests happy with great value.
• Team Leader & Problem Solver: Build a strong, communicative team, train new associates, and tackle guest concerns or workplace hiccups with confidence and creativityall while keeping safety and standards front and center.

EDUCATION & EXPERIENCE

• High School diploma or equivalent required; college coursework in a related field helpful.
• At least 2 to 3 years of progressive experience in a hotel or related field required.
• Previous supervisory experience preferred.
• Must have a valid drivers license.
• Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:

Our hotel is conveniently located adjacent to California State University and a short distance from downtown Fullerton. Visitors can easily travel to dazzling attractions during your stay such as Crystal Cathedral, Brea city, Knott's Berry Farm and Disneyland in Anaheim. After those adventures, guests can ease into our spacious rooms and suites. We offer complimentary Wi-Fi, plush bedding and room service for utmost comfort. Following a rejuvenating morning, guests can visit our outdoor pool and fitness center for their daily workout. Then satisfy their built up appetite at our on-site restaurant. Spadra33 serves a fusion of American and Asian cuisine to satisfy even the pickiest of palettes. Fun and dining isn't the only thing our hotel provides. We can host a business meeting or wedding reception in one of our contemporary event venues. Whatever brings visitors to town, they will create lasting memories at Fullerton Marriott at California State University.

Application deadline for Colorado positions: We are seeking a reliable PM Supervisor to support evening hotel operations and serve as Manager on Duty during nights and weekends. This position primarily works evening shifts, including Fridays and Saturdays from 5:00 p.m. to 1:30 a.m., supporting Front Desk and Night Audit operations while assisting with guest service recovery and overall hotel oversight. The role also requires flexibility to provide Night Audit coverage as needed. Prior hotel supervisory and Night Audit experience preferred, along with strong leadership, communication, and problem-solving skills.