Medical Secretary in Allentown, Pennsylvania at Lehigh Valley Imaging LLC

Lehigh Valley Imaging is currently hiring for the position of Medical Secretary for the MRI Division. This is a full-time, second shift, in-person only position working Monday through Friday from 3:00 pm to 11:30 pm from our Allentown, PA location.

Responsible for completing the registration process for Magnetic Resonance Imaging (MRI) performed by Lehigh Valley Imaging and providing administrative support to ensure patient examinations are successful.

Duties:

• Collecting and verifying all demographic, insurance, and medical information from the patient.
• Appropriately and efficiently registering patients in Epic.
• Updating patient information as necessary.
• Collecting and verifying insurance along with any payments due at time of service.
• Scheduling and rescheduling appointments properly.
• Collecting necessary paperwork and assisting patients when needed.
• Providing educational and instructional information to patients prior to their examinations.
• Maintaining working knowledge of policy and procedures pertaining to outpatient registration, order entries and scheduling.
• Scheduling inpatient studies and coordinating the schedule appropriately and accurately.
• Calling inpatient floors to have assessment forms faxed.
• Coordinating and communicating with QC in an appropriate fashion.
• Ensuring paper schedules reflect changes to the scheduling grid.
• Answering phone calls in a polite and courteous manner, screening appropriately and taking accurate messages when necessary.
• Taking complete information for CD requests for file room personnel.
• Confirming patient appointments and reviewing all pertinent information.

Education and Experience:

• High school graduate or equivalent required.
• Customer service experience required.
• Knowledge of medical terminology preferred.
• Medical office experience preferred.