Spécialiste bilingue du soutien aux patients - télétravail / Bilingual Patient Support Specialist in Canada Creek, Nova Scotia at Jobgether
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Job Description
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Spécialiste bilingue du soutien aux patients - télétravail / Bilingual Patient Support Specialist based in Canada.
This role offers the opportunity to make a meaningful impact by supporting patients and healthcare professionals throughout complex treatment journeys.
As a key point of contact within a patient support environment, you will provide compassionate guidance, accurate information, and administrative assistance.
You will help patients access therapies by supporting enrollment, reimbursement navigation, treatment adherence, and service coordination.
Working in a fast-paced, patient-centered environment, you will collaborate with healthcare stakeholders while ensuring high-quality service delivery.
The position requires strong communication skills, attention to detail, and the ability to manage multiple priorities with empathy and professionalism.
You will contribute to improving patient experiences while supporting operational excellence and continuous service improvement.
The Patient Support Specialist is responsible for delivering reliable, compassionate, and efficient support services to patients, healthcare professionals, and program stakeholders. This role combines customer service, healthcare administration, and patient navigation responsibilities to ensure timely access to treatment and ongoing support.
- Provide telephone, email, and web-based assistance to patients, pharmacists, physicians, and healthcare professionals regarding program services, treatment support, and administrative processes.
- Support patient enrollment, adherence, compliance, and ongoing navigation throughout their treatment journey.
- Manage inbound calls, voicemail requests, and patient inquiries while maintaining service quality and confidentiality standards.
- Provide reimbursement navigation support, including assistance with insurance coverage processes, special authorization forms, appeals, and financial support assessments.
- Coordinate patient services with internal teams and external stakeholders to ensure smooth program execution and optimal patient outcomes.
- Review and escalate exceptional patient cases according to established guidelines and communicate with relevant stakeholders when additional approvals are required.
- Identify and report adverse events or medication-related concerns within required timelines.
- Maintain accurate documentation of patient interactions, records, and administrative processes.
- Participate in quality improvement initiatives, team meetings, training sessions, and continuous learning activities.
- Support a positive team environment by contributing ideas, adapting to change, and maintaining professional communication standards.
The ideal candidate is a bilingual professional with experience in patient support, healthcare administration, customer service, or contact center environments. They are compassionate, organized, detail-oriented, and comfortable managing sensitive patient interactions in a high-volume setting.
- Full professional fluency in French and English, both written and spoken, with the ability to communicate effectively with patients and healthcare professionals in both languages.
- Minimum of 1 year of relevant experience in patient support programs, healthcare administration, customer service, or a call center environment.
- Strong patient-centered mindset with genuine empathy and commitment to improving healthcare experiences.
- Excellent communication skills, including strong telephone etiquette and the ability to handle complex inquiries professionally.
- Strong analytical thinking, problem-solving abilities, and sound judgment when assessing patient needs and determining appropriate next steps.
- Excellent organizational skills with the ability to manage multiple priorities, follow established procedures, and maintain accurate documentation.
- Ability to work effectively in a fast-paced environment while handling a high volume of requests.
- Flexibility and availability to work full-time rotating schedules, including evening shifts between 9:00 a.m. and 9:00 p.m. AST, Monday to Friday.
- Proficiency with standard computer tools, including Microsoft Excel, Word, Outlook, and similar systems.
- Ability to collaborate effectively with internal teams and support colleagues in a team-based environment.
- Knowledge of healthcare insurance plans, reimbursement navigation, pharmacy processes, and claims review is considered an asset.
- Experience identifying process improvements and contributing practical solutions is valued.
- A university degree or college diploma in a relevant field is considered an asset.
- Spanish language skills are considered an advantage.
- Competitive annual salary range of approximately $51,300 - $85,500 CAD, depending on qualifications, experience, location, and other job-related factors.
- Potential eligibility for incentive plans, bonuses, and additional compensation programs depending on the position.
- Health and wellness benefits package.
- Flexible remote work opportunity from locations across Canada.
- Opportunity to contribute to meaningful work supporting patients and improving healthcare access.
- Professional development and continuous learning opportunities.
- Collaborative environment with exposure to healthcare teams and stakeholders across Canada and internationally.
- Inclusive workplace culture focused on diversity, respect, and employee growth.