Fleet Support Specialist in El Monte, California at Flexcar

Title: Fleet Support Specialist
Locations: El Monte , CA (Onsite)
Employment Type: Non-Exempt, Full-Time
Compensation: $27 – $29.50 per hour + Plus full benefits (eligible Day One)

About Flexcar
Flexcar is reimagining car ownership. We offer the world’s first month-to-month car lease, with insurance and maintenance included—giving members the freedom to swap vehicles as their needs change, without long-term commitments or hidden hassles.
By combining operational expertise with technology, data, and AI, Flexcar is transforming the end-to-end customer journey and delivering a more flexible, affordable alternative to traditional leasing or ownership. Our fleet includes more than 200 unique vehicle models, and we work closely with some of the largest fleet partners in the country.
Role Overview
As a Fleet Support Specialist at Flexcar, you’ll be the person who helps keep Flexcar’s fleet legal, on the road, and safe for customers, by supporting the registration lifecycle and recall response across our footprint. You will work closely with multiple teams across all markets and sites, communicate with our customers, and provide status updates to leadership.

What You’ll Do
Recalls

• Place manufacturer recall holds on affected vehicles and track them through resolution
• Process documentation confirming recall repairs have been completed
• Notify customers directly when an open or new recall affects their Flexcar vehicle, and coordinate next steps
• Partner with site teams to move recall repairs and holds through efficiently
• Generate and maintain reports to track impacted vehicles and customers

Registration & Titling

• Serve as a liaison between Flexcar, Avis Budget Group, and state registration agencies to keep our fleet fully compliant
• Verify that newly infleeted vehicles meet all state registration requirements before they go into service
• Track registration expirations and submit renewals or retitles on schedule so no vehicle operates on expired tags
• Maintain accurate digital registration records and keep internal vehicle databases in sync with the fleet's current state
• Audit registration work submitted by other sites to catch errors and uphold quality standards

Customer & Site Coordination

• Communicate with customers about new registrations, replacement plates, and recall actions on their vehicle
• Ship registration materials, plates, and other items to customers and sites — including drop-offs at USPS, UPS, and FedEx
• Manage inventory for the Fleet Support Office (plates, registration stock, mailing supplies)
• Back up the team on vehicle checklists and conditional fee processing when needed
• Complete other assigned tasks from team leads and managers as directed

What Drives Success in This Role

• Ownership mindset: Comfortable working independently, proactively identifying issues and taking action without constant oversight.
• Strong organization & time management: Able to juggle multiple tasks, sites, and priorities while maintaining efficiency and consistency.
• Attention to detail: Ensuring that vehicle records and internal trackers are always up to date with accurate information.
• Comfort with technology: Uses several internal systems throughout the day for documentation and task management, and has a strong foundation in Excel and Google Sheets.
• Operational discipline: Follows processes carefully, especially around outbound mail, inventory accuracy, and recall documentation.
• Clear communicator: Communicates professionally and effectively with internal teams, external partners, and customers.
• Team-oriented approach: Works collaboratively in a fast-paced, evolving environment where priorities may shift.
• Schedule flexibility: Willing and able to work days, evenings, weekends, and holidays as business needs require.
• Eligibility requirements:
  • Valid driver’s license with an acceptable driving record (per company standards)
  • At least 18 years old

Compensation Transparency (California – SB 1162)
The hourly pay range for this position in California is $27.00 – $29.50 per hour.
This range represents the reasonably expected pay range for this role within California. Actual compensation will be determined based on:

• Experience

• Skills and competencies

• Geographic location

• Internal equity considerations

This position is paid on an hourly basis and is eligible for overtime in accordance with California wage and hour laws.
Local Ordinance Compliance
Flexcar complies with all applicable federal, state and local employment laws, including but not limited to:

• California minimum wage and overtime laws

• San Jose Minimum Wage Ordinance

• Richmond Minimum Wage Ordinance

• California Healthy Workplaces, Healthy Families Act

• Applicable local paid sick leave ordinances

Where local laws provide greater employee protections or benefits than state or federal law, Flexcar will comply with the more protective standards.

What tops the Tank (Benefit Eligibility Day one)

• Accrual of up to 80 hours of PTO in the first year (increasing with tenure)

• Paid Sick Leave in accordance with California and applicable local law

• Company-paid holidays

• 401(k) with company match (Day One eligibility)

• Medical, dental, and vision coverage (Day One eligibility)

• Health Savings Account (HSA) and Flexible Spending Account (FSA) options

• Life and disability insurance

• Weekly pay

• Uniforms provided

• Employee referral bonus

• Employee discount on Flexcar services

Work Authorization
Applicants must be authorized to work in the United States. Flexcar participates in E-Verify where required by law.

At-Will Employment
Employment with Flexcar is at-will. This means that either the employee or Flexcar may terminate the employment relationship at any time, with or without cause and with or without notice, subject to applicable law. Nothing in this job description shall be construed as creating a contract of employment.
Equal Employment Opportunity
Flexcar is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws, including the California Fair Employment and Housing Act (FEHA).
Flexcar prohibits discrimination and harassment based on:

• Race (including traits historically associated with race such as hair texture and protective hairstyles)

• Color

• Ancestry

• National origin

• Religion or creed

• Age

• Sex (including pregnancy, childbirth, breastfeeding, and related medical conditions)

• Gender

• Gender identity or expression

• Sexual orientation

• Marital status

• Medical condition

• Genetic information

• Physical or mental disability

• Military or veteran status

• Reproductive health decision-making

• Any other characteristic protected by applicable law

Flexcar provides reasonable accommodations for qualified individuals with disabilities and sincerely held religious beliefs in accordance with applicable law.
Job Description Disclaimer
This job description describes the general nature and level of work performed. It is not intended to be an exhaustive list of duties, responsibilities, or qualifications. Duties may be modified based on legitimate business needs and in compliance with applicable law.

Flexcar is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Flexcar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.