Supervisor in Arnprior, Ontario at Tim Hortons

In this role, the Shift Supervisor is responsible for overseeing the level of service, product quality, product availability, food safety, and cleanliness during the shift, all while creating a positive and fun work environment where all employees can succeed.Responsibilities include but are not limited to:Health and SafetyEnsures all team members perform work in a safe manner including using personal protective equipmentWorks in compliance with the occupational health and safety legislationKnows, understands and follows safe work practices and proceduresReports all injuries/illness, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or OwnerEnsures health and safety policies and procedures are adhered to during shifts, including documentation of any work related injuries or accidentsRecords and utilizes logs as per food safety standards i.e. temperature logHuman ResourcesSupervise team membersAssist Restaurant Manager in recruitmentConduct pre-shift huddle and motivates employees throughout shiftEnsure employees are in proper uniform and standardsProvides coaching and feedback as necessaryProvides training as requiredCustomer ServiceEnsures quality and standards are metHandles customer service complaints with confidence, quickly and professionallyPuts corrective actions in placeOperationsAssigns duties to employees as requiredAssigns floats and balances cash at the end of shiftEnsures restaurant is stocked, cleaned, staffed and prepared for following shiftQualifications & SkillsPrevious experience in food service industryExcellent knowledge of Tim Hortons products and proceduresStrong communication and interpersonal skillsPrevious supervision experience an assetExcellent customer service focusConsistent adherence to policies/proceduresPlease note all candidates considered for hire will be required to successfully pass a criminal background check. Accommodations for job applicants with disabilities are available upon request.Job Types: Full-time, Permanent Opportunity, flexibility and new challenges every day are just a few of the reasons you’ll be happy you came on board. When you work at Tim Hortons, you’ll feel right at home. It’s a fun, flexible environment where guests are your neighbours, where co-workers are your friends and where simple acts make for a lasting impression. We’d love for you to join the team. Because it’s the people that make Tims, Tims. And we’re looking for people like you.By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons® restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.